Bardessono Selects PAR Springer-Miller’s SMS|Host® Hospitality Management System

  • Springer-Miller Systems
  • 03.02.09
PAR Springer-Miller Systems, Inc., a wholly owned subsidiary of PAR Technology Corporation and a leading provider of guest-centric hospitality management systems, announced that Bardessono of Yountville, Calif. has installed PAR’s SMS|Host Hospitality Management System.

MTM Luxury Lodging partnered with Bardessono’s owners to develop their vision of a unique property that embraces the heritage of the valley, a commitment to environmental responsibility and at the heart of the operation – satisfying guests and their expectations.

Arriving Bardessono guests are greeted under the porte cochère by a hostess with a hand-held tablet pc running a full version of the SMS|Host front office system via Citrix. Bardessono has chosen to forego the traditional front desk and lobby; the entire check-in process occurs while strolling to one of the 62 guest suites. The rooms feature personal touches for each guest, made possible with the robust guest profile capacity of SMS|Host. 

Online reservations flow through the new SMS|World XA online booking engine which provides a seamless, single-screen reservations process. The resort is connected to MTM Luxury Lodging’s CRS office via SMS|Enterprise which ensures that valuable guest details are made available to all properties within the MTM Luxury Lodging collection.  Guest details obtained may include dining preferences, in-room entertainment preferences and desired in-room temperature.

Amongst the many green initiatives on property, there is a wide variety of XML interfaces.  Through SMS|Diplomat, a check-in notification is sent to various vendors; the INNCOM Integration Room Automation System will open the electronic blinds, set the thermostat and turn on the fireplace while Guest-Tek and FCS are responsible for displaying the guests name on a welcome screen on the flat-screen television and IP phone. 

“Creating and managing innovative hospitality properties is what we do best,” said James Simpkins, CEO of MTM Luxury Lodging.  “Partnering with PAR Springer-Miller Systems and their SMS|Host solution has allowed our hospitality technology to be as advanced and customized as our properties.”

“MTM Luxury Lodging and their Bardessono property represent one of the most innovative hotel operations in the world, and PAR’s SMS|Host Hospitality Management System sits at the epicenter of their technology-centric service delivery process,” remarked Larry Hall, president of PAR Springer-Miller Systems. “We value our relationship with MTM Luxury Lodging, not only because MTN operate some of the finest properties in the world, but because their management team constantly challenges the status quo and maintains an unwavering commitment to innovation, creativity, and the effective use of technology to enrich their guests’ experience.”

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