Guest Check Continuing into Third Season Offering Inspection Services for Nantucket Island Resorts

  • Guest Check Inc.
  • 04.23.09
Guest Check Inc., a leading hospitality consulting firm that provides guest experience inspections, announced that Nantucket Island Resorts (NIR), a collection of five premiere hotels on Nantucket Island, have re-engaged the services of Guest Check for the third consecutive year.

Since 2007, Guest Check has worked with the NIR management team to raise the hospitality standards of its staff. Such programs have included a customized inspection program and onsite and phone assessment reports for both the sales and reservation call staff.   “Our inspection teams provide NIR with insightful, actionable information which NIR management can readily use to ensure their guests leave with nothing short of a remarkable experience,” said Derek Wood, president and founder of Guest Check.  “Our unique reporting platform allows a level of perceptive detail not found in many other mystery shop-type services.  This detail gives the management team tools to promote, inspire and train staff as needed.”

“We have been impressed with Guest Check’s ability to provide the level of detail we need to ensure an exemplary guest experience,” said Khaled Hashem, managing director of NIR.  “Our hotels are held in very high regard and we are continually trying to raise the bar, and this relationship has been constructive in maintaining objectivity to set higher goals. We look forward to continuing our relationship with Guest Check and to benefiting from their expertise.  Many of our guests have been coming to our properties year after year, and knowing the finer details of the guest experience allows us to be certain they will continue to return.”

Wood added, “Guest Check is quickly becoming a preferred partner and vendor of choice for many of the finest hotels, restaurants and resorts throughout North America and the Caribbean, and we are delighted that Nantucket Island Resorts has chosen Guest Check in this continued endeavor.”

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