NAVIS Reservation Center To Take Calls for Waterstone Resorts & Vacation Homes

  • 06.12.09
NAVIS, a leading developer of innovative reservation-capture solutions for the vacation rental management and independent resort markets, announced that Waterstone Resorts & Vacation Homes, Panama City Beach, Fla., has contracted for NAVIS RezForce reservation call center services.

The agreement authorizes NAVIS to take after-hours calls on behalf of Waterstone Resorts and book reservations for vacationing guests.

“Waterstone Resorts understands that a lost call means lost revenue. Like so many other vacation rental companies, they trust NAVIS RezForce to take the call and get the booking,” said Kyle Buehner, CEO of NAVIS. “NAVIS Vacation Planners™ are highly trained in the art of booking reservations and are providing 24x7 call center services for more than 100 companies in the hospitality market. We are proud to add Waterstone Resorts to this prestigious list of NAVIS clients.”

NAVIS, headquartered in Bend, Ore., is a privately held company founded in 1987. NAVIS provides vacation rental management companies and independent resort hotels with Web-based technologies, best practices and services that capture more information, more reservations and more revenue from their inbound telephone calls. The NAVIS System tracks and records calls for agent coaching and increased closure rates, provides 24x7 reservation call center services for capturing after-hours reservations, improves the management of sales leads by capturing all calls and e-mails in one central location, and measures the revenue success of marketing campaigns using unique toll-free numbers.

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