Toscana Country Club, MTech Team to Maintain True Luxury Experience

  • MTech, A Division of Newmarket® International, Inc
  • 06.17.09
Toscana Country Club, a Sunrise Company, uses MTech’s PMWorks preventive maintenance system to underscore the luxury community’s commitment to provide incomparable beauty and a lavish lifestyle to a select few in Southern California.

For MTech, a leading developer of software-as-a-service technologies for the hospitality industry, the alliance illustrates the versatility of its applications as it ventures deeper into the real estate and hotel management company business sectors as an approved preventive maintenance solution.

Paul K. Levy, PGA, Sunrise president of club operations and development and Toscana general manager and chief executive officer, said MTech’s PMWorks system allows the country club to meet and exceed member expectations by keeping the property in shape with a simple, easy-to-follow formula.

“PMWorks provides us a cost-effective system to track the preventive maintenance of buildings, furniture, fixtures and equipment,” Levy said. “It allows us to hold ourselves up to very high standards, both our members and our own, and to manage the property well and protect our assets.

“Proving with hard evidence that our assets have been protected is very important as we convert to equity for our members,” he added.

“Toscana is a boutique-like, upscale property,” said Clyde Edson, a senior account executive at MTech. “It needs consistency in its luxury presentation, and as a country club it must maintain certain standards of life, health and safety. PMWorks is the perfect system to achieve those goals.”

PMWorks allows users to enter data into a Web-based system that is user friendly and requires only the equipment name and location.

“PMWorks uses templates, created and proven by hospitality industry experts, to build a workload balanced PM calendar in a few easy steps,” Edson added. “Life-safety and other critical reminders are included throughout the year by default. Once the schedule is in place, properties receive weekly service orders electronically by e-mail. Each service order includes step-by-step instructions on how to do the job right the first time.”

As techs on property finish the work, they can close the orders and add notes from any touch-tone phone or Web browser.  PMWorks also e-mails progress reports as a safeguard against falling behind on tasks. The result is better maintained assets, better control and, best of all, peace-of-mind, Levy said.

“We use it in a variety of preventive-maintenance areas,” he said. “From power-washing equipment, to air-conditioning, to ice machines. We use it to make sure outdoor teak furniture is oiled on a regular basis. Really, we use it in a million different ways to maintain the luxury experience for our members, and to make sure that experience is safe and fulfilling.”

Sunrise Company is set to roll out MTech’s PMWorks portfoliowide later in 2009.

Since 1993, MTech has developed and installed solutions to help hotels work smarter — not harder. The company serves more than 1,800 hotels in over 40 countries.  Focused on improving guest service by improving efficiency, MTech offers HotSOS, PMWorks, REX and now Libra OnDemand. All MTech solutions today are enterprise-level, SaaS solutions that offer maximum value with limited investment.  MTech also provides consulting and training services to help customers achieve maximum value from their investments.  It serves its customers from data centers in Miami, Las Vegas and Hong Kong, and its company headquarters are in Miami.

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