Jiten Hotel Management Installing MTech’s PMWorks Preventive Maintenance Solution

  • MTech, A Division of Newmarket® International, Inc
  • 11.09.06
Jiten Hotel Management (JHM), an owner/operator of 20 hotels in New England and the New York City and Atlanta areas, is one of an increasing number of forward-looking hotel companies that have come to realize the positive impact an effective preventive-maintenance program can have on a hotel’s guest-satisfaction levels and, in turn, its profit margins.

Brockton, Mass.-based JHM has translated that knowledge into a proactive operational process by having MTech’s revolutionary PMWorks software has installed in 12 of its 20 hotel properties.

Since 1993, Miami-based MTech has developed and installed solutions to help hotels improve communications, increase productivity and maximize guest satisfaction. PMWorks, powered by M-Tech’s award-winning HotSOS (Hotel Service Optimization System, pronounced hot sauce), is the first ASP designed to handle the specific needs of hotel maintenance. With its quick, easy set up and simple execution, PMWorks runs in a property’s regular Web browser and enforces enterprise-level standards for smaller and/or limited-service hotels.

“If we are doing preventive maintenance on a proactive basis, we actually see the number of guest complaints diminish,” said Beth Gleim, Vice President of JHM. “What I like about PMWorks is that I know my rooms are being properly maintained, and what my g.m.'s general manager and engineers like about it is that it keeps them on track. Unfortunately, preventive-maintenance programs often take a back seat to other ‘crises,’ and I don't see that happening as often now in our properties that have PMWorks installed. Most importantly, I think a good PM program encourages repeat guests—and that can only benefit the bottom line.”

In addition to the preventive-maintenance functions that PMWorks helps Jiten hotel staffs complete more efficiently and thoroughly, Gleim said she sees yet another value in the PMWorks software: It helps protect her company’s investments both at the buy and sell stages.

“We have gone into so many potential hotel deals and have walked away from them because the maintenance and upkeep of the hotels has been so horrible,” Gleim said. “So not only do we feel that preventive maintenance programs minimize guest complaints and help our bottom line, but they are important for resale value of our properties.”




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