Rivers Casino Debuts in Pittsburgh with MICROS’s 9700 Hospitality Management Suite

  • Oracle Hospitality Food and Beverage Solutions
  • 07.08.09
MICROS Systems, Inc. (NASDAQ:MCRS), a leading provider of information technology solutions for the hospitality industry, announced that Rivers Casino has selected the MICROS 9700 Hospitality Management System (HMS), Kitchen Display System, Guest Connection, Mobile MICROS and JTECH Paging Solutions.

Rivers Casino will go live with the complete MICROS solution in August 2009.

MICROS 9700 HMS was selected after its success was proven in a sister property, the Riverwalk Casino, where the MICROS solution has been praised for its ease of use and functionality.   The MICROS Kitchen Display System (KDS), which displays food orders on a monitor in the kitchen, will increase the speed of service and ensure that Rivers Casino has highly efficient kitchen operations.  Mobile MICROS, a popular 9700 hand-held solution, is to be used by cocktail waitresses to drive revenue on the casino floor.  MICROS’s Guest Connection will manage reservations, seating and capture guest history to ensure that Rivers Casino provides the best service to everyone who walks through its doors.
To complete its comprehensive solution, Rivers Casino is implementing Wireless Communication Systems from JTECH, a MICROS subsidiary, to notify guests when their table is ready in the restaurants and to alert guests when their order is up in the café.
“Rivers Casino looks forward to going live with MICROS’s reliable solutions to meet every aspect of our point-of-sale business needs,” said Tim Pugh, director of IT, Rivers Casino.  “We have been very pleased with the performance of MICROS 9700 HMS in our other property where our operations run proficiently.  The MICROS 9700 HMS is flexible and will adapt to our growing gaming company and provide the best service for our guests.”
“We are delighted to be selected as Rivers Casino’s enterprise point-of-sale provider,” said Dan Bell, vice president, MICROS Leisure and Entertainment Business Unit.  “The complete solution selected by Rivers Casino will ensure it has the most efficient and successful business operations to guarantee superior service and improve profit generation.”

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