Superior Group Relies on IQware as Its Single-Source Technology Partner

  • IQware, Inc.
  • 07.14.09
“IQware truly lets us manage the Regal Palms Resort and the 600 two-story homes that surround it with ease,” said Mike Gerrish, information technology director for Davenport, Fla.-based Superior Group.

“The IQware Global Property Management System with its integrated condominium management module handles all of our hospitality operation needs and gives us everything we require to meet the needs of our homeowners here, and at our new Regal Oaks Resort, too,” he continued.   

David Perkins, president of Deerfield Beach-based IQware, said the company’s Global PMS brings together a wealth of functionality in an easy-to-afford, deploy and use complete solution built from the ground up to handle everything from front desk operations to condominium homeowner property management and profitability reporting.

“We partner with our customers to bring them the best available solutions to their property management needs, focusing our energies on being a trusted single-source technology partner in all that we do,” said Perkins. “With IQware, we have the expertise that comes from implementing scores of system solutions for the hospitality industry, and our customers benefit from our reliable, tested solutions.”

IQware worked with Superior Group’s Gerrish to integrate functionality unique to the client’s business. “Single-source means that I can rely on IQware to recommend and provide a rock-solid solution to my special needs, like spa management," he said. "IQware takes the responsibility of integrating the solution.”

If an issue arises in day-to-day operations, or a new need is identified, IQware responds and is highly accessible. “IQware is there when I need them and I don’t have to worry about it,” Gerrish said.

With the hundreds of homeowners who are part of the Regal Palms and Regal Oaks properties, Superior Group relies on IQware to deliver the information they need in an efficient way.

“When we first looked around for a solution, no one else offered the combination of features and functionality for homeowners that IQware offered,” said Gerrish. “The system was pretty much unbeatable.”

While other solutions offer front desk and general operations functionality, IQware stands out as having one of the best combinations of condo-hotel management-type features, which are key to the business of the Superior Group.

“It was also fast and economical to implement compared to other systems, which is a huge benefit,” said Gerrish. On average, it takes only a few days to actually load in the data once it’s available, making for a quick implementation and a high ROI.

Homeowners appreciate the benefits of IQware because it gives them accurate and timely information on their expenses and income, so they can focus on maximizing their rental income. Homeowners get monthly statements that are easy to understand, showing all their income and expenditures. Gerrish noted that all statements are published on a Web site where homeowners can conveniently and securely view them online.

“About half of our owner base is overseas, so we appreciate the ability to save costs by publishing online — and the owners appreciate that it reduces the costs they have, making their properties that much more profitable,” said Gerrish.

According to Perkins, the deep expertise IQware has built up in providing condo-hotel accounting means customers can focus more of their energy on profitable activities like marketing their properties to help their owners bring more dollars to the bottom line.

“Too often it seems, a supplier will say ‘Yes, we can’ and then nothing happens — not so with IQware,” said Gerrish. “This property management system really delivers what IQware says it can. There are literally no surprises, no disappointments — and IQware’s integration and ease of use is superior.”

“And if you run into any issues, our help desk is there to help our customers and contribute as much as possible to their day-in and day-out success,” said Perkins. “IQware is truly committed to the success of our customers and the perspective of our clients.”

IQware pools all of the good ideas of its customers and builds them into new software releases, which are made available at regular intervals to provide ongoing benefit.

“Our business is that we run resorts and we serve homeowners. Some owners live in their properties full time, others use them for vacations only, while others use them sometimes and rent them out other times, and a fourth group has us rent their investment properties out full time on their behalves,” said Gerrish. “IQware lets us handle all of these different situations equally well — and when IQware says ‘Yes we can’ we know we can say it, too.”

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