Hyatt Regency Albuquerque Offers Groups Online Reservation Convenience with Passkey

  • Passkey (now a part of Lanyon)
  • 08.11.09
Passkey, a worldwide leader in group reservations, announced that Hyatt Regency Albuquerque has licensed its group reservation technology.

With Passkey, Hyatt Regency Albuquerque will have the ability to make better decisions on inventory allocation, rate management and incremental revenue, while providing its group guests and planners a seamless event booking experience.

In the past, the Hyatt Regency Albuquerque experienced difficultly tracking its group pickup in an accurate and timely manner. With Passkey’s Hotel Dashboards, the property will be able to gain more accurate insight into its group blocks on an event-by-event basis, as well as manage their group business as a whole.

With access to real-time block information, Hyatt Regency Albuquerque can now focus its efforts on creating more selling opportunities using Passkey’s Group Campaigns toolset. These highly targeted e-mail campaigns will allow the hotel to reach its guests throughout all stages of an event, pre-, mid- and post-stay, creating a new avenue for generating more revenue from all group guests.

“We do over 300 meetings a year, and the Passkey system allows our customers to manage their housing blocks, and maximize their pick up more efficiently,” said Jeff Silva, director of sale and marketing at Hyatt Regency Albuquerque. “In addition to that, we are now able to proactively offer upgraded room types to our guests allowing them the option to choose their own overnight experience. Incorporating the Passkey system was a smooth process as our property adopted the ease-of-use quickly and efficiently.”

Passkey is a worldwide leader in online group reservations.  The Boston-based technology company offers meeting destinations, hotels and planners a powerful Web-based solution for managing group hotel reservations.  The heart of the Passkey system is an innovative online booking engine that lets group attendees make their hotel reservations online in the contracted group block, while allowing event planners and hotels to access real-time reports and event information.  Offered as an on-demand solution, Passkey delivers benchmark speed, security and scalability.

The Passkey-enabled global network includes over 85 pecent of major U.S. convention and visitors bureaus (CVBs), as well as thousands of hotels, trade associations, meeting planners and meeting management companies.

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