Award-winning Four-diamond Luxury Stephanie Inn Implements Integrated Maestro PMS to Centralize and Automate High-touch Service

  • Maestro PMS
  • 09.03.09
The Stephanie Inn recently completed an extensive renovation and installed the Maestro™ Property Management Suite to automate the resort’s award-winning operation.

“Our mission statement is ‘Creating great memories,’" said Major.  “We have been a manually run property for 25 years and always relied on our personal knowledge of what our guests enjoyed.  With our Maestro PMS Suite hotel software implementation with 360-degree guest-centric functionality in spring 2009, we now record and track our guests’ preferences in the system for easy access anytime so our staff can provide even better service with more guest knowledge at their fingertips.”  

The Stephanie Inn installed the Maestro Front Office System and reservation software, with Maestro Analytics for property business intelligence and targeted marketing programs.  The property also implemented Maestro Table Reservations to schedule guest seating in its dining room.  The Stephanie Inn will go live with Maestro Spa and Activities Management, Fine Dining POS and Retail POS in the coming months.  All Maestro modules are fully integrated on one SQL database for instant access by staff, and real-time data exchange and charge posting without interfaces. 

“We have a positive, professional staff that understands the Inn’s essence of romance and enjoys making guests comfortable,” said Major. “Maestro has enhanced our quality of service and shortened our reservation process with its fast data entry and guest history tracking.  The system automatically sends out personalized guest confirmations, which saves our staff time so they can focus more attention on guest requests.” 
As part of its personalized service program, The Stephanie Inn’s front office team personally contacts each guest prior to arrival to see if they can fulfill personal requests.  “We are a luxury full-service destination that provides everything guests need for food and services,” said Major. “We use Maestro to run the most efficient operation possible and with NORTHWIND-Maestro PMS’ excellent training and support we are continually discovering new ways to use the system to improve staff productivity and guest service.”
The Stephanie Inn is a busy property with a year-round average occupancy of 80 percent.  A steady stream of guests arrives from Seattle and Portland, Oregon, but an increasing number of travelers from California and Canada have discovered the property and are making it a regular home away from home escape.   “Our property is a one-of-a-kind retreat; we do not operate like a standard corporate-run resort,” said Major.  “We give arriving guests our full attention at checkin and rely on Maestro to track incoming guest amenity requests and run the reports that make the job of hotel management and providing award winning guest service easier.”

Properties can enhance guest service, improve efficiency and maximize online and offline revenue with Maestro PMS, one of the industry's most robust and flexible solutions available, one that empowers leading full-service hotels, luxury resorts, multiproperty groups, conference centers, condominiums and timeshare properties. Solutions include front office (PMS), accounts receivable, analytics and business intelligence, sales and catering, multiproperty management, condo and timeshare owner management with Web functionality, spa and activities, Web booking engine, real-time yield management, dynamic packaging golf CRM, guest experience measurement, CRO, GDS two-way XML connectivity or integration, membership, work orders, fine dining and retail POS, online table reservations with Web booking, concierge and guest experience measurement. The Maestro PMS is database independent (ODBC compliant) and may be deployed via Windows, UNIX, Linux, Terminal Services, hosted and Web platforms.

NORTHWIND is recognized in the hospitality industry for its standard-setting Diamond Plus Service and robust integrated Maestro technology. With over 30 years of experience dedicated to developing technology solutions for the hospitality industry, NORTHWIND is a partner who understands that companies need a scalable and flexible PMS that works the way they do. Maestro applications are engineered for operators who need to manage their enterprise in a real-time environment for the utmost operational efficiency, productivity, control and profitability.

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