Hershey Entertainment & Resorts Selects ResortSuite's Property, Leisure and Membership Management Software Solution

  • ResortSuite Inc.
  • 09.14.09
ResortSuite, a leading provider of integrated guest-centric hospitality management software solutions, announced that Hershey Entertainment & Resorts has selected ResortSuite to manage The Hotel Hershey, The Spa At The Hotel Hershey, Hershey Lodge, Hershey Highmeadow Campground, Old Mill Stream Campground, Hershey Golf Collection and all associated activities and membership operations.

Hershey envisioned an integrated solution that could satisfy all the facets of its operation. After a rigorous and thorough evaluation process, they selected ResortSuite’s PMS (property management system), spa, golf, club, concierge and Web modules to replace their current multivendor interfaced systems.

The implementation of ResortSuite will assist Hershey Entertainment & Resorts with the rollout of its ‘One Call, One Card’ concept, which allows a guest to be identified at a full profile level at any point of sale across the entire entertainment and resort complex in Hershey, Pa. This will allow Hershey Resorts to provide the ultimate guest experience and enhance overall guest service.

“ResortSuite was selected based on the functional depth of their solution and their product’s ability to perform in a complex enterprise environment,” said Bill Sheaffer, managing director of technology for Hershey Entertainment & Resorts. “Besides managing a significant portion of our business, the ResortSuite solution will need to seamlessly interoperate with other facets of our operation, and ResortSuite’s flexible architecture makes that possible in a cost-effective manner.”

“We are honored to have been selected to work with Hershey Entertainment & Resorts to realize their guest service vision and provide a robust, modern solution for managing their hotel, spa, and golf operations,” said Frank Pitsikalis, ResortSuite founder and CEO. “ResortSuite has the same vision as our growing client base; which is to provide the best service possible that fosters strong relationships with those whom we interact with on a daily basis. We are proud to provide our clients with a solution to enhance their relationships with their guests.”

ResortSuite is a sophisticated and fully integrated customer-centric hospitality management software solution developed specifically for hotels and resorts, boutique hotels, spas, clubs and leisure operations, and their multifaceted business areas.  The ResortSuite solution is built on an Oracle database and includes the following specialized modules: PMS, spa, catering, food and beverage, golf, ski, club, retail, concierge and Web.  All modules oversee the areas of an operation in parallel but share common core capabilities, creating a customer-centric, integrated hospitality management solution. ResortSuite prides itself on delivering exceptional support and forging strong business relationships with its clients and partners and was awarded Hotelier Magazine’s 2005 Supplier of the Year Award.

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