The New Peninsula Shanghai has Selected McLaren International’s Pre-eminent Guest Incident Tracking and Workflow Automation Solution HotSOS

  • MTech, A Division of Newmarket® International, Inc
  • 09.16.09
McLaren International Pty Ltd announced that it will provide MTech’s Hotel Service Optimization System (HotSOS) to the new Peninsula Shanghai.

A homage to Shanghai in the 1920s and 1930s, The Peninsula Shanghai recreates the look and feel of this glamorous era when Shanghai was feted as The Paris of the East, yet also offers the latest in state-of-the-art technology, services and amenities to guests.  The Internet-based application will be deployed for the opening in October 2009.

Mr. Shane Izaks, The Peninsula Hotels’ general manager, information and technology, said, “The Peninsula name is synonymous with luxurious comfort and impeccable service.  We set our sights high and our standards higher, aiming always to delight our customers.  The state-of-the-art HotSOS solution will help us deliver the ultimate guest experience.  After an intense and thorough evaluation of all available solutions, we identified the HotSOS system backed by McLaren’s clear leadership and understanding of hotel technology requirements as the intelligent choice.”

McLaren International’s Managing Director Matthew White added, “The Peninsula Hotels’ brand of deluxe-plus comfort with unmatched service requires leading technology solutions to maintain their world-renowned high standard of excellence.  The HotSOS solution delivers the ultimate in automated guest services, offering a myriad of synergies with The Peninsula brand.  This contract validates our core principles of matching best technologies with the best personnel, and consolidates our footprint within the Asian market.  The McLaren team is looking forward to working with The Peninsula Shanghai on deploying the HotSOS solution.”

Since 1993, MTech has developed and installed solutions to help hotels work smarter — not harder. The company serves more than 1,800 hotels in over 40 countries.  Focused on improving guest service by improving efficiency, MTech offers HotSOS, PMWorks, REX and now Libra OnDemand. All MTech solutions today are enterprise level, SaaS solutions that offer maximum value with limited investment.  MTech also provides consulting and training services to help customers achieve maximum value from their investments.  It serves its customers from data centers in Miami, Las Vegas and Hong Kong, and its company headquarters in Miami.

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