Trust International's Customer Care and Consultation Delivers Bottom Line Results for Customers

  • Trust International
  • 09.17.09
Throughout Trust International's 20-year history, and especially when hotels are struggling with low occupancy rates, Trust's valuable consultation services have proven to be increasingly important to driving bottom line results.

Trust International's key account management representatives consult regularly with their hotel clients to share best practices and analyze booking sources and channels.  During face-to-face bi-annual business reviews with the customer, they help to identify the needs and challenges the customer has and recommend the right solution.  This extra measure of support has been proven to help hotel clients achieve better occupancy, maximized yield and increased revenues, or during recessions has helped them maintain revenues at previous levels.

Friedrich Albrecht, vice president CORP Executive Hotels LLC of HMH Coral Hotels & Resorts, said, "The support we received from Trust's account management team far exceeded our expectations as we transitioned to the Trust Voyager|CRS (central reservation system).  Trust did an extremely detailed analysis of our distribution scenario and developed a comprehensive implementation plan that was executed flawlessly.  Since the transition in May 2009, we have seen a reduction in the staff time needed to upload and manage rates and increased accuracy accompanied by better yields, thanks to Trust's rate loading program.  We've also been able to stabilize our occupancy levels during this recession.  Trust's support is definitely giving us a competitive advantage."

Since its inception, Trust International has been proactive in ensuring that it is developing the solutions that meet customers' ever-evolving needs and wants.  Each year, Trust hosts Customer Advisory Board meetings with an array of customers and industry consultants to discuss emerging trends, technology and needs, as well as possible solutions. Trust conducts in-depth discussions and demonstrations of products currently in development and gathers important feedback which is taken into consideration during the product development to ensure that the products are best of breed and truly meet customer needs.

"We have consciously invested in developing dedicated key account management, support and consultation service teams that are second to none in determining the combination of products and services that best suit each customer's evolving needs," said Richard, Wiegmann, COO and managing director of Trust International. "Our generous staffing ratios enable us to deliver the stellar customer service that has become our hallmark. It has never been more critical than now to have a partner that hotels can trust to help them improve occupancy and maximize yield and revenue.  We're committed to continuing our close collaboration with our customers for ongoing development of products and services and providing extensive consultation and support to help our clients maximize results." 

Trust International is one of the world's leading CRS providers and international hospitality partners. Trust's services and supporting technologies help hotel chains and hospitality groups support their sales and marketing activities with the latest distribution solutions. The range of services includes CRS solutions and software, connectivity to all GDS and IDS channels, an Internet booking engine and third party integration to PMSs, RMSs and CMSs. Trust International offers the full range of CRS-related products such as content management, business intelligence and commission payment services.

Via Trust's own communication centers located in North America, Europe and The Far East, customers in 47 countries are served with private label telephone reservation, concierge and telemarketing services.

Established in 1989 Trust International is renowned for its highly reliable reservation platform, continuous investment in system software and hardware and delivery of superior customer value.

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