BNS and Mitel Partner to Deliver Advanced In-room Hotel Experience

  • BNS
  • 10.19.09
BNS, Asia's leading IPTV technology and content solutions provider, and Mitel Networks Asia Pacific, a leading provider of unified communications solutions, have partnered to integrate HD-IPTV and IP telephony solutions to provide advanced in-room guest services to the hospitality industry.

The partnership leverages BNS’ and Mitel’s expertise with state-of-the-art hospitality technology solutions to provide hotel guests with an integrated one-touch service for both in-room entertainment and telephony that are delivered over a common IP infrastructure. 

Using Mitel’s 5360 IP phone’s color LCD touch screen panel, hotel guests are able to navigate and select any hospitality and HD infotainment service from BNS’ RoomWise in-room IPTV system, which makes viewing and ordering hotel services easy, intuitive and immediate and does away with bulky and hard to update guest service compendium.

Integrating the two services also gives a new life to Mitel’s IP PBX system as it enables guests to use their remote controls to activate their in-room IP phones to make a calls. 

By putting all major service descriptions on the HDTV, it will enhance overall hospitality experience, and encourage more consumption of hotel services as it puts hotel guests just one touch away from speaking to hotel staff about ordering or finding out more about the item that caught their eyes on the TV screen.

“Combining BNS’ and Mitel’s solutions creates a powerful offering that will not only enhance hotel guests’ convenience and satisfaction, but also hotels’ operations. We are very excited about this partnership which really takes the in-room guest experience to another level,” said Karl Sin, vice president of sales at BNS.

“We are equally excited by this partnership. By integrating the robust Mitel IP Telephony solution with BNS’s innovative in-room IPTV solution, we combine two proven solutions into an integrated offering that will provide unparalleled ease of use for guests and staff alike,” said Ricky Ma, general manger of Mitel Greater China Region.

BNS’ HD-IPTV in-room entertainment solution RoomWise is based on genuine carrier class IPTV designs to ensure some of the highest reliability and robustness available. It delivers HD-quality resolution, is based on open standard and seamlessly integrates with existing property management systems (PMS). RoomWise uses native video turnaround (NVT) technology designed to retain the maximum broadcast video quality from the original video source for both SD and HD content.

Mitel is a long-established and proven provider of hospitality-specific communications worldwide with hospitality customers in Asia Pacific, United States, Canada, United Kingdom, Middle East, Caribbean and Latin America. In the United States alone, Mitel is an approved manufacturer for many of the top 10 hotel companies who account for the majority of guest rooms. Mitel’s IP-PBX and IP-based applications enable hoteliers to implement IP solutions at their own pace with a complete line of feature-rich, IP desktop phones, consoles and peripherals lowers operating costs while making it easy for hotel staff to provide professional level service to guests.

Headquartered in Hong Kong, BNS provides IP-based content and technology solutions for broadband service providers and enterprises interested in maximizing their potential with IP-based solutions, such as Telco IPTV, Internet TV, hotel and MDU IPTV, mobile TV and enterprise A/V. BNS has extensive hands-on experience in all facets of design, implementation and management of broadband networks in Asia and is a pre-eminent specialist on content across all platforms in the region. BNS is a wholly owned subsidiary of Singapore Exchange listed Infinio Group (5CS.SI).

Mitel delivers flexibility and simplicity in smart unified communications solutions and applications for organizations of all sizes. Mitel is reinventing how successful organizations gain competitive advantage by easily collaborating and communicating over distance and time with customers, colleagues and partners. Mitel Asia Pacific headquarter is in Hong Kong, global headquarters is in Ottawa, Canada, with offices, partners and resellers worldwide.

Related Articles
want to read more articles like this?

want to read more articles like this?

Sign up to receive our twice-a-month Watercooler and Siegel Sez Newsletters and never miss another article or news story.