Best Western Peppertree Inns Calls on MSI for Innovative iPhone and WinPM Integration

  • Multi-Systems, Inc. (MSI)
  • 11.03.09
MSI (Multi-Systems, Inc.), a hospitality technology solutions provider, with a focus on property management, sales and catering, point of sale, business intelligence and central corporate services, announced the successful launch of the nTouch suite bringing together MSI’s WinPM (PMS) and the iPhone and itouch.

MSI’s nTouch provides real-time access to hotel data, via an Internet connection, from anywhere. With nTouch you can check availability, look up VIP guests, manage room status and monitor ADR and occupancy from your WinPM Property Management System (PMS) hospitality technology solution.

Rita Santillanes, owner of Best Western Peppertree Inns of Washington State, and other members of her management team are using MSI’s iPhone application in conjunction with their WinPM property management solution, with great success.  “It is a great tool to have, whether I am on or off property, that gives me real-time access to my hotel’s ADR (average daily rate), occupancy and RevPar (revenue per available room)," she said.  "It gives me the ability to keep in touch and on top of what is going on at my property.  MSI has been a true partner bringing leading technology and superior service to our property with WinPM and iPhone/iTouch."

“My managers can keep track of day-to-day activities and make changes on the fly to our housekeeping status.  If a room does not come off of maintenance status when I expect it to, I can see it right away, make a call and get it open for sales,” said Santillanes.

“MSI and Best Western Peppertree Inns have a long standing relationship of rolling out new technology,” said Tim Tiller, MSW, president at MSI.  "Rita and her team are always interested in new hospitality technology solutions that provide added-value to their guests, and have been a leader in the industry by driving and embracing innovation.  We are pleased to be able to work with the team at Peppertree Inns.”

The nTouch suite is designed for owners, management and hotel staff committed to superior guest service and hospitality technology innovation.   The MSI WinPM iPhone, iTouch application is available for download at the online Apple store. 

Serving the hospitality industry since 1990, MSI (Multi-Systems, Inc.) is a leading supplier of hotel technology and property management software solutions. With an installed customer base of nearly 3,000 hotels and resorts throughout North America, MSI is one of the largest privately held providers of fully integrated property management, sales, marketing and catering, point of sale, Web booking and centralized corporate services. MSI specializes in total system solutions for management companies and hotel chains by providing central reservation and property system integration.

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