MICROS OPERA "In the Heart of the City" with Starhotels

  • Oracle Hospitality Hotel and Resort Solutions
  • 11.28.06
MICROS-Fidelio Italy, a subsidiary of MICROS Systems, Inc., a leading provider of information technology solutions for the hospitality and retail industries, announced that Starhotels, an Italian hotel chain with 20 four-star hotels in Italy, one boutique hotel in Paris and one five-star hotel in New York City, has chosen to upgrade its current Fidelio solution to the MICROS OPERA Enterprise Solution.

Starhotels is currently deploying OPERA in all 22 of its properties. With the OPERA Property Management System, Central Reservation System, Customer Information System, Sales Force Automation, Sales & Catering and multiple interfaces to third-party systems, Starhotels is deploying nearly the entire suite of OPERA products. The OPERA Enterprise Solution for all of its hotels is centrally hosted in the Starhotels headquarters and is maintained by the Starhotels IT staff.

“Although OPERA was a natural successor to our current Fidelio solution we nonetheless conducted a detailed analysis of several options," said Elisabetta Fabri, CEO of Starhotels. “Starhotels is a very particular when it comes to its organization and processes and we concluded that OPERA fit our centralized organizational model perfectly."

Fabri said, “MICROS-Fidelio has always been able to adapt to our specific needs and we are most pleased that the deployment has progressed so smoothly with very little interruption to our daily operations.”

“The Starhotels deployment of OPERA is a double success for MICROS-Fidelio," said Manfred Kaiser, managing director of MICROS-Fidelio Italy. “It is a reflection on the quality of products and services we have provided Starhotels in the past, as well as a confirmation that OPERA remains the unrivalled product on the market that best reflects the business needs of this industry.”

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