Uniguest Gives Hotels a Help Desk Upgrade with the Creation of U-Crew™

  • Uniguest, Inc.
  • 12.09.09
Uniguest™, a Nashville-based provider of niche print and technology solutions to the hospitality, healthcare and real estate industries held a ribbon-cutting event for U-Crew, Uniguest’s newly upgraded, in-house information technology help desk team.

Since 2002, Uniguest has been developing, selling and supporting hotel business centers, boarding pass kiosks, and now, digital signage. Today, over 3,000 hotels globally contract Uniguest’s IT help desk support.
“It is an exciting day here at Uniguest™,” said Shawn Thomas, Uniguest’s CEO and co-founder. “Although we have always provided in-house support, when you have an opportunity to recognize the team represented by all of our help desk crew and brand them, it makes for a great day. As individuals, we all want and need something to believe in, especially in our work life. The U-Crew team members bring a unique set of skills and a unique personality all of their own. And our customers get to experience that each time they call U-Crew for help.”
The U-Crew is currently comprised of 14 help desk agents. They provide support for over 4,750 business center systems, Lobby PCs, boarding pass kiosks and digital signage installations spanning the globe. Their expertise is unmatched in the industry, which is a key component to what has made Uniguest™ a leader in its field.
“The level of support the U-Crew offers elevates the service our customers receive far above what others in the industry provide,” said Brian Lewis, U-Crew call center manager. “When we say agents are available 24/7/365 to help resolve any computer issue that may arise, it means we physically have agents in our company-owned building here in Nashville, Tenn., taking care of you. Not one part of our service is contracted to another company. All agents go through an extension training period before ever interacting with customers. Working with the U-Crew, our customers can be confident they are getting the quickest and the best service, even if it occasionally comes with a slight southern accent.”
Uniguest believes in supporting its employees’ continuing education efforts. As part of the announcement of U-Crew, a new U-Crew Continuing Education Benefit was also launched to support the U-Crew’s need to remain current on their skills and knowledgebase. Uniguest announced it will assist the U-Crew team with the cost of any additional education programs and/or certification programs agents may want to expand their knowledge or help to build their expertise.
Based in Nashville, Tenn., Uniguest™ is a diversified company providing print, technology and specialized services globally for the hospitality, healthcare and other industries. Products and services include custom printed publications, security software solutions, self-serve kiosk solutions, advertising sales and help desk computer support.

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