Twenty-one Independent High-touch Hotels and Resorts Close 2009 with Focus on Future, Selecting Maestro PMS to Maximize Revenue, Bring Guests Back and Reduce Costs

  • Maestro PMS
  • 12.09.09
NORTHWIND-Maestro PMS, provider of Maestro™ enterprise property management hotel software and resort software solutions for the hospitality industry, announced it wrapped up 2009 by signing 21 new clients, including four multiproperty hotel groups.

Operators selected the PCI-certified Maestro for its fully integrated hotel property management solution that increases revenue from online hotel bookings, centralizes multiproperty reservations activity, enhances staff productivity and increases property efficiency and guest service at luxury destinations, independent hotels, conference centers and resort groups.
New Maestro users include Island Lake Resorts with three properties in British Columbia, Sherwood Inn Properties with four hotels, The Capes Resort Hotel, The Golf Villas at Oro Valley, The Peekskill Inn in New York State, Water’s Edge Resort and Spa, Pinnacle International with two properties, the Forty 1 North Marina Resort, Metropolitan Hotels with three properties, and others. Maestro is favored by independent hoteliers because it addresses their unique business needs and drives guest loyalty and repeat business.  Maestro is backed by some of the industry’s most responsive and personalized support from its Diamond Plus Service.

“Maestro had the most comprehensive, integrated system for our world-class resort and state-of-the-art marina,” said Lisa Cafferty, CFO for Forty 1 North in Newport, R.I.  “We evaluated many systems and the Maestro Property Management Suite had the strongest integrated functionality to automate all areas of our operation on a single-image database system with extensive online capabilities.  We expect to grow, and Maestro’s Multi-Property PMS and Spa Management and online functionality are perfect for us; plus, the system is easy to use and learn.”

“Sherwood Inn Properties chose Maestro because we operate four hotels that require separate accounting and reporting, but all use the same reservation office, and the Maestro PMS was best at meeting our needs,” said Julia Bergan, hotel manager, Sherwood Inn Properties.  “The Maestro Multi-Property Suite has powerful functionality and is flexible for our unique operation.  With all its features and online booking engine, it was still easy for our staff to learn.  NORTHWIND’s sales people and technical support team were very professional and a pleasure to work with – and they delivered a great product.” 
Maestro PMS is one of the industry’s most advanced and stable guest-centric property management solutions with over 20 fully integrated modules on a single-image database.  Maestro’s robust functionality enables operators of one hotel or a multiproperty group to manage business more successfully.  Maestro creates a productive working environment by providing an easy-to-use system experienced employees and new hires master quickly.  Operators utilize Maestro’s scalable corporate-centric financials and management controls to oversee a property or chain from one workstation. 
“Maestro provided a total system solution that included sales and catering, condo/timeshare management, POS, spa/gift shop management, yield management, and GDS connectivity on one platform to create the most productive working environment for our operation,” said Heather Hennessey, controller at Water’s Edge Resort and Spa.  Hennessey’s team requested a Maestro user list and spoke to similar resorts to help with their decision.   “Maestro resort users were very happy and praised NORTHWIND’s Diamond Plus Service and technical staff,” she said.
Independent operators favor Maestro’s guest-centric approach because it offers above and beyond what they expect from a PMS solution. With its fully integrated suite of real-time online revenue generating tools and services, Maestro’s Web Connection suite enables guests and groups to self serve and up-sell themselves online to personalize their stays.  Web Connection online amenity and event booking help hotels add incremental revenue from guest-driven Web booking of spa, golf and dining reservations and compliment their stay with dynamic package capability. 
Operators are also able to maximize room revenue across all channels for multiple properties with real-time proactive Maestro Yield Management that drives yield strategies with two-way GDS interfaces.
Enhance guest service, improve efficiency and maximize online and offline revenue with Maestro PMS, one of the industry's most robust and flexible solutions empowering leading full-service hotels, luxury resorts, multiproperty groups, conference centers, condominiums and timeshare properties. Solutions include front office (PMS), accounts receivable, analytics and business intelligence, sales and catering, multiproperty management, condo and timeshare owner management with Web functionality, spa and activities, Web booking engine, real-time yield management, dynamic packaging golf CRM, guest experience measurement, CRO, GDS two-way XML connectivity or integration, membership, work orders, fine dining and retail POS, online table reservations with Web booking, concierge and guest experience measurement. The Maestro PMS is database independent (ODBC compliant) and may be deployed via Windows, UNIX, Linux, Terminal Services, hosted and Web platforms.
NORTHWIND is recognized in the hospitality industry for its standard-setting Diamond Plus Service and robust integrated Maestro technology. With over 30 years of experience dedicated to developing technology solutions for the hospitality industry, NORTHWIND is a partner who understands that you need a scalable and flexible PMS that works the way its clients do. Maestro applications are engineered for operators who need to manage their enterprise in a real-time environment for the utmost operational efficiency, productivity, control and profitability.

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