Panasonic Adds Phone Answering Capability to Attune® Drive-Thru Communications System

  • Panasonic Corporation
  • 12.15.09
Panasonic’s Attune Drive-Thru Communications System, one of the quick-serve restaurant industry’s most advanced digital order taking systems available, has been expanded from its already innovative feature set with the addition of a telephone interface.

Using the new Attune Telephone Interface, a programmed Attune Manager AIO (all-in-one) or belt pack module can now be used to answer phone calls coming into the store, making it ideal for multitasking store managers.

“With the Attune Telephone Interface, store managers now have more control of the overall operation without sacrificing convenience or quality,” said Sam Miyakodani, group manager. “Only Panasonic Attune offers optimized digital audio transmission technologies along with our advanced feature set. We are committed to continuing to enhance our offerings, adding value to our customers’ investments.”

The Attune Telephone Interface is an easy and convenient way to manage telephone calls while utilizing the Attune Drive-Thru Communications System. To answer a call, the manager simply presses a button once and is then connected to the phone and temporarily disconnected from the drive-thru system. By simply pressing a button, the phone conversation can be muted or the call ended, and the connection is automatically returned to the drive-thru operations mode.

Attune uses the Way2Call™ Pro Interface to connect to the public switched telephone network (PSTN). Way2Call Pro comes pre-programmed with custom firmware to work with Attune, so minimal installation is required. The cable is connected to the Attune Center Module and to the Way2Call Pro device, which is then connected to the standard PSTN RJ-11 phone jack. If the current telephone system is digital, the customer should check with the service provider to supply a standard TONE circuit conversion. Most digital providers can easily supply this upon request.  

Based in Secaucus, N.J., Panasonic System Networks Company of America is a unit of Panasonic Corporation of North America, the principal North American subsidiary of Panasonic Corporation (NYSE: PC) and the hub of Panasonic's U.S. branding, marketing, sales, service and research and development operations. Panasonic System Networks Company of America, which integrates the businesses of the former Panasonic Communications Company of North America and Panasonic System Solutions Company, is a comprehensive business-to-business enterprise solutions provider. The company is a leader in corded PBX/IP PBX telephony systems and offers a complete suite of office productivity solutions and home communication and networking solutions, including cordless phones, security cameras, interactive whiteboards and multifunction printers that provide convenience, style and ease-of-use for consumer and business applications.

Related Articles
want to read more articles like this?

want to read more articles like this?

Sign up to receive our twice-a-month Watercooler and Siegel Sez Newsletters and never miss another article or news story.