Intelity Creates Affordable ICE Mobile iPhone Application for Hotels

  • Intelity
  • 01.20.10
One of the most robust guest service technologies for 2010 has hit the market, Intelity’s Interactive Customer Experience(ICE).

An innovative guest service solution, ICE launches its latest phase of guest service functionality, ICE Mobile. Expanding to big cities throughout the Northeast and Mid Atlantic, ICE Mobile is launching at notable properties including New York City’s historic Roosevelt Hotel in Midtown Manhattan, the Westin Boston in the midst of the financial district and the only waterfront hotel in Maryland, the Annapolis Marriot.

ICE Mobile adds an exclusive and highly affordable layer to the already existing components of ICE by providing a customized application that transcends conventional informational tools to include full interactivity with all key areas of operation on and off the property. iPhone users directly download the application through the app. store free of charge before stepping foot in the door. Hotels will have the ability to also easily market their customized app. on their reservation site. From ordering room service and housekeeping requests to scheduling a night on the town with car service and finding the perfect babysitter, ICE has all the elements needed for a relaxing evening in or an adventurous night out.

“ICE Mobile was created with a vision that all properties should have an affordable option to grow their guest technologies while addressing their operational needs in today’s economic environment,” said David Adelson, founder and CEO of Intelity. “With ICE Mobile each property gets a whole customized ticket processing system behind it, all ran independently by Intelity at no additional cost to the property. For as little as a few hundred dollars a month, each hotel has the ability to offer their guests the most complete customer service.”

The inexpensive mobile solution is fully customizable to each property and can pull all of the existing hotel systems together. ICE Mobile offers a seamless transition between the outside world and the needs of the everyday traveler with the capacity to schedule activities, including spa treatments and dinner reservations, arranges services, such as room service and valet, and allows users to customize their language preference so all guests benefit from this solution, no matter what country they call home.

The proven success of ICE at top hotels throughout North America paired with excellent beta testing results in 2009, pave the way for the ICE Mobile rollout at these properties at a time when consumers expect the highest level of guest service possible.  

Intelity, headquartered in Orlando, Fla., is a hospitality software solution company focused on the self-service marketplace. Currently, Intelity is distributing ICE and its corresponding ICE Control System, ICS, backbone system to hotel and resort partners. Intelity designs its software/hardware products with a focus on guest service, quality feedback and direct consumer marketing.

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