RIHGA Royal Hotels Shifts to Trust International With Implementation of yourVoyager CRS

  • Trust International
  • 01.21.10
RIHGA Royal Hotels signed with the Private Label Company (PLC) recently, becoming the latest addition to Trust International’s Voyager|CRS (central reservation service) customer list after successfully implementing the yourVoyager portal at the end of last year.

Mr. Yohei Chishaki, RIHGA Royal Hotels executive officer, director of sales and marketing, said, “Within days of selecting yourVoyager due to its flexibility and customization capabilities and Trust’s solid reputation for consultative analysis and support, Trust adapted yourVoyager to our needs with special features, such as a reporting dashboard, landing page key performance indicators (KPIs) and internal notice board, and implemented it with all our properties.  Our transition has been seamless and we are especially impressed with yourVoyager’s intuitive navigation and capabilities for customization for each user’s needs.”

“We welcome RIHGA Royal Hotels to our yourVoyager community,” said Richard Wiegmann, Trust International managing director.  “As we´ve closed our 20th anniversary year with the addition of 14 new clients, bringing the number of hosting customers at Trust to 61, we are very excited that our new yourVoyager portal is being so enthusiastically embraced by our hotel partners.  yourVoyager has been the result of the collective input gathered from our customers and business partners during our signature customer advisory board meetings and through our close ongoing consultative relationships with our customers.  As a dedicated partner with our customers, we continue to invest heavily in research and development and customer care to enable our customers’ success in all business climates.” 

The yourVoyager portal enables hotel groups to create their own custom CRS on the Trust’s Voyager|CRS platform.  The hotel group decides on design, features and usability, and create the tools that best fit the needs of the hotel group.

Features include:

  • Multilingual application
  • Enhanced usability and clear navigation
  • Fully flexible in design, allowing to create a white label version of Voyager|CRS for the group
  • Fully flexible in functionality, allowing creation of different versions of Voyager|CRS for different user groups, i.e. your reservation department or revenue management team
  • New reporting dashboard, providing a quick glance of key performance indicators of the hotel or hotel group
  • New message dashboard, allowing quick communication to member hotels
  • New graphical user interface (GUI) without migrating to a new system - continue to benefit from the advanced Voyager|CRS platform while designing a customized tool set that supports you day by day.

RIHGA Royal Hotels has its roots in one hotel which was established in 1935. That era and the people of Osaka aspired for a modern hotel in those days. Since then, over 75 years of history has gone by. RIHGA Royal Hotels has always sought to provide “a deep impression and profound satisfaction.”

Launched in January 2007, The PLC has become a premier company providing superior distribution technology, sales and marketing services to luxury hotel companies around the world. Among its many other illustrious clients are Rocco Forte Collection, Banyan Tree Hotels & Resorts, Langham Hotels, Okura Hotels & Resorts, André Balazs Properties, West Paces Hotel Group, Grupo Habita Hotels, Taj Hotels Resorts and Palaces, Six Senses Resorts & Spas, and Classical Hotels. Using the offerings of The PLC, a hotel company can immediately extend its distribution to meet demands around the world.  The results are increased revenue, greater brand recognition and enhanced value for the hotel management company.

About Trust International Hotel Reservation Services GmbH Trust International is one of the world’s leading CRS providers and international hospitality partners. Trust’s services and supporting technologies help hotel chains and hospitality groups support their sales and marketing activities with the latest distribution solutions. The range of services includes CRS solutions and software, connectivity to all GDS and IDS channels, an Internet booking engine and third-party integration to PMS, RMS and CMS systems. Trust International offers the full range of CRS-related products such as content management, business intelligence and commission payment services.

Via Trust’s own communication centers located in North America, Europe and The Far East customers in 47 countries are served with private-label telephone reservation, concierge and telemarketing services. 

Established in 1989, Trust International is renowned for its highly reliable reservation platform, continuous investment in system software and hardware and delivery of superior customer value.

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