Atlantica Hotels International Renews Voice Services Contract with Pegasus Following 8 Percent Increase in Net Reservations Conversion

  • Pegasus Solutions Inc.
  • 01.27.10
Brazilian hotel management company Atlantica Hotels International has extended its five-year relationship with Pegasus Solutions through 2012 to continue benefiting from the company’s private-label voice services.

Atlantica, which manages more than 70 hotels throughout Brazil, signed the renewal after realizing a consistent 8 percent average increase in net reservations conversion year-over-year with Pegasus.

As an exclusive Brazilian partner for Choice Hotels International, Carlson Hotels Worldwide and Starwood, Atlantica utilizes a Pegasus team of 20 voice agents and a reservations supervisor to capture bookings across its portfolio. Annie Morrissey, vice president of sales and marketing for Atlantica Hotels International, said the relationship with Pegasus has yielded tangible results for its properties.

“Our dedicated Pegasus voice services team serves as an extension of our own, working with us to highlight challenges, areas of opportunity, track system performance and monitor service levels,” said Morrissey. “The Pegasus team has a comprehensive understanding of our business as well as five solid years of experience with Atlantica. During this time, they have helped us realize a regular increase in net reservations conversion, delivering bookings for the properties we manage across all categories.”

Pegasus private-label voice services offer hotels professionally trained and sales-focused support in 11 languages for 40 countries. With hub reservations centers in South America, Europe and Asia-Pacific, Pegasus voice services allow hotels to capture valuable international bookings, according to Bobby Robinson, director of voice services for Pegasus Solutions.

“We welcome this multiyear contract renewal with Atlantica Hotels International, which also validates the value of this popular sales channel.  Our voice services are designed to efficiently support hotels in generating international bookings, thus providing an additional lucrative revenue stream to the customers we provide services to,” said Robinson.

Founded in 1998 by the veteran of the hotel industry, Paul J. Sistare, president and CEO, Atlantica Hotels International, headquartered in São Paulo, is one of the largest independent managers of hotels in South America. The company operates through strategic partner Choice Hotels International (representing the Sleep, Comfort, Comfort Suites, Quality and Clarion flags) and with Carlson Companies (representing Radisson, Park Suites and Park Inn flags). The company also has its own flag, Go Inn, operating in the super economic segment, and the Atlantica Collection seal, for independent flags. Atlantica Hotels has approximately 12,000 rooms that are located in the largest cities of Brazil, and which are part of the 6,000 hotels of the chain around the world. Atlantica Hotels has a pioneer partnership with Childhood Brazil Institute, aiming to protect children and teenagers as well as in favor of sustainable tourism.

Pegasus is proud to celebrate 20 years of providing innovative solutions to hotels and agents worldwide.

Pegasus Solutions is one of the world’s leading providers of technology and services to hotels and travel distributors, supplying the award-winning RezView® NG central reservation system, electronic distribution services, advanced agency commission processing and payment services and hotel marketing representation services. Founded in 1989, Pegasus created and launched the hotel switch, and today its customers include more than 95,000 properties around the globe as well as a majority of the world’s travel agencies. Additionally, Pegasus’ powerful representation arm incorporates Utell® Hotels & Resorts and Utell Connect, services that have been chosen by nearly 11,000 member hotels in more than 130 countries, making Pegasus one of the hotel industry’s largest third-party marketing, sales and reservations specialists. Pegasus also powers the niche consumer Web site™, dedicated to promoting independent and boutique hotels throughout the world. Headquartered in Dallas, Pegasus has 18 offices in 11 countries, including regional hubs in London, Singapore and Scottsdale, Ariz.

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