Using’s Multi-Property Yielding Solution, Excel Hotel Group’s On-site General Managers Have More Time to Attend to Guests

  • EZYield
  • 01.28.10, an originator of online channel management for the worldwide hospitality industry with an automated SaaS platform consisting of channel management, Web booking engine, GDS connectivity and reservation delivery components, announced that with the integrated multiproperty yielding functionality of the system, general managers of the Excel Hotel Group’s properties are reporting greater guest satisfaction results.

With the ability for multiproperty hospitality groups to consolidate yielding through one interface and have one person yield the entire portfolio, it frees up valuable time for property-based staff to better attend to guests needs.

While a property’s revenue management goals and strategies must include persons at all management levels and requires a significant amount of time to determine proper direction, the execution of those goals can happen in just a few minutes with’s industry-leading channel management technology.

“The flow of information definitely begins on a property level when determining yields, but with the amount of time it takes to act on that information and update our channels has been greatly reduced,” said Ken Bolton, corporate director of revenue management for the Excel Hotel Group. “Our general managers are largely responsible for getting me the yield information, by not tying up their time we’ve empowered them to interact directly with their guests, and that has had an incredible impact on our guest satisfaction surveys.”

In addition, Excel management has found that the execution of its multiproperty revenue management goals does not need to be complicated. With’s simple graphical user interface (GUI), companies can train several employees to do the yielding, with the assurance that rate yields will be within pre-determined means and that inventory yields will be accurate. 
“I enjoy using the technology; I enjoy giving our on-property staff more time to interact with guests; I enjoy’s one keystroke yielding philosophy; and I enjoy having more time to do my job,” said Bolton.

Having used the technology for four years yielding eight different properties, Bolton is convinced that once is customized for a specific property or chain, it is the quickest and easiest way to yield.

“For hotel companies that have one property or for hotel companies that plan to grow and continue to acquire additional properties, our technology is designed to be customizable and scalable,” said Ed St. Onge, president of “While the fundamentals for remain the same, it’s great to know it impacts each company differently and that they are able to use it to their unique advantage.”

Excel Hotel Group specializes in the development, construction, renovation and management of limited and full-service hotels. The company is a growth-oriented management company comprised of a team of experienced hospitality professionals. Excel Hotel Group brings a distinct management style to a diverse chain of limited and full-service properties.

Since introducing one of the world’s first automated channel management solutions in 2002, has remained an undisputed leader in online distribution technology for the global hospitality industry. Today, nearly 3,000 hotels in 75 countries utilize’s award-winning, advanced channel management software to streamline the distribution of rates and inventory to 500 forward distribution channels in multiple languages and 168 currencies.'s SaaS Web-based platform and mobile-friendly solutions are designed to give control of online distribution back to the hotelier, with products dynamic and flexible enough to satisfy properties ranging from 40 to 4,000 rooms. maintains regional offices in Asia Pacific, Europe, Middle East and the America's, in order to provide continuous live support to their clients around the world.

Related Articles
want to read more articles like this?

want to read more articles like this?

Sign up to receive our twice-a-month Watercooler and Siegel Sez Newsletters and never miss another article or news story.