MICROS and wagamama Team Up to Offer One of the First Fully Integrated Ordering Smartphone Apps in the United Kingdom

  • Oracle Hospitality Food and Beverage Solutions
  • 03.12.10
MICROS Systems, Inc. (NASDAQ:MCRS), a leading provider of information technology solutions for the hospitality and retail industries, announced that wagamama and MICROS have teamed with Apple to deliver an improved customer experience with its fully integrated, online carry-out service.

wagamama is one of the first to deploy a smartphone application (app.) that is connected directly to its MICROS point-of-sale (POS) via MICROS’s mycentral Dynamic Updates, and is one of the first restaurant chains based in the United Kingdom to deploy a fully integrated phone app. that in the future will facilitate ordering from all its locations, no matter in which country it is located.

The world famous Pan-Asian restaurant chain has launched an end-to-end, fully integrated online ordering facility for carry-out meals. Customers can now place and pay for an order that they collect at an agreed time.  The ordering process is accelerated significantly by eliminating the interaction with a member of staff over the telephone and processing the order online via a truly original iPhone App.

“At wagamama, we have always embraced the newest technology, and we are proud to be first-to-market in the restaurant sector with our new iPhone App.  Bringing the wagamama experience to the iPhone offers more flexible ordering than ever before, coupled with the speed and quality of service that our customers know and love,” said wagamama CEO, Steve Hill.

“We are delighted to be able to have been a part of an industry first in making the ordering process of carry-out food even easier, faster and much, much more convenient,” said Tim Brown, vice president, MICROS Strategic Accounts.

The user-friendly system remembers the customer by creating a unique account portfolio which includes all previous orders, simplifying order-entry for repeat customers.  wagamama sees speed of service as key to its core values and has always embraced the most current technology.  Offering a fully integrated online ordering service improves overall guest experience and employee efficiency; additional benefits include order tracking and links with kitchen systems.
MICROS Systems, Inc. provides enterprise applications for the hospitality and retail industries worldwide. Over 310,000 MICROS systems are currently installed in table and quick service restaurants, hotels, motels, casinos, leisure and entertainment and retail operations in more than 130 countries, and on all seven continents. In addition, MICROS provides property management systems, central reservation and customer information solutions under the brand MICROS-Fidelio for more than 25,000 hotels worldwide, as well as point of sale, loss prevention, and cross-channel functionality through its MICROS-Retail division for more than 90,000 retail stores worldwide. MICROS stock is traded through NASDAQ under the symbol MCRS.

The MICROS logo is a registered trademark of MICROS Systems, Inc. All other product and brand names are the property of their respective owners.


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