MICROS Selects Odyssey Software to Provide Device Management for Its Point-of-Sale Workstations

  • Oracle Hospitality Food and Beverage Solutions
  • 03.26.10
Odyssey Software, Inc., a leading provider of enterprise-class mobile device management (MDM) products, today announced that MICROS Systems, Inc., the world's leading developer of enterprise applications serving the hospitality and specialty retail industries, will utilize Odyssey's Athena management software in its MICROS hardware line, including MICROS Workstation 4LX, MICROS Workstation 5, and the MICROS Keyboard Workstation 270.

With more than 310,000 workstations installed worldwide, MICROS serves restaurants, hotels, the leisure and entertainment industry, and specialty retail stores with complete information management solutions including software, hardware, enterprise systems integration, consulting and support.  Odyssey's remote management software enables MICROS to detect device problems, such as incorrect configuration settings, and quickly resolve them. This interactive approach minimizes downtime, reduces the average handling time, and substantially improves first call resolution.

"With the addition of device management tools from Odyssey Software, we are able to provide our customers with a quick and efficient solution to pinpoint and resolve problems," said Paul Schleicher, director of hardware solutions group at MICROS Systems, Inc. "This is a huge benefit to our customers where downtime means significant lost revenue."

Athena is the only product that enables organizations to leverage their existing enterprise infrastructure investments for comprehensive remote and mobile device management. Athena is a client side agent that is uniquely designed to operate within a small memory footprint, taking few CPU cycles, making Athena an efficient and ideal addition to the native MICROS firmware. Contrary to traditional management offerings, Athena is specifically architected to be flexible, modular, and seamless to integrate.

"The need to remotely manage devices in the field is critical for organizations relying on such devices for enhanced productivity and efficient operations," said Sean Ryan, mobile enterprise research analyst at IDC. "A recent IDC Survey  found that 54% of companies had already deployed MDM solutions, while another 22% plan to deploy MDM in the next 12 months. This data validates the fact that enterprises recognize the importance of being able to track and manage the devices in the field for which they are responsible."

"Leading retail, services and logistics companies increasingly rely on remote management solutions like Athena to maximize frontline productivity and overall business efficiency," said Mark Gentile, CEO of Odyssey Software. "With advanced control over remote devices, companies can achieve maximum return on their investment. Athena exists to empower IT and Help Desk personnel with a comprehensive product that meets all their remote device management needs." 

About Odyssey Software
Odyssey Software is a leading provider of enterprise-class remote device management software products for all Microsoft Windows MobileĀ® and Windows Embedded CE device platforms. Our mission is to provide industry leading software technology innovations that make it efficient and cost effective for IT organizations to remotely manage and support the complexity of enterprise deployments.

All product and company names herein may be trademarks of their respective owners.

MICROS Systems, Inc. provides enterprise applications for the hospitality and retail industries worldwide. Over 310,000 MICROS systems are currently installed in table and quick service restaurants, hotels, motels, casinos, leisure and entertainment, and retail operations in more than 130 countries, and on all seven continents. In addition, MICROS provides property management systems, central reservation and customer information solutions under the brand MICROS-Fidelio for more than 25,000 hotels worldwide, as well as point-of-sale, loss prevention, and cross-channel functionality through its MICROS-Retail division for more than 90,000 retail stores worldwide

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