On-site Manager of Three Luxurious Oceanfront Condominium-resorts by ABEC Resorts Creates One-of-a-kind Guest Experiences Using the IQware Global PMS

  • IQware, Inc.
  • 04.21.10
Attention to detail is what ABEC Resorts’ condominium-resort owners and guests deserve and have come to expect, and the IQware Global Property Management System (PMS) is the technology vessel that propels ABEC Resorts from good to great in a sea of competition.

ABEC Resorts is the on-site manager of three luxurious condominium-hotels in Destin, Fla. Located directly on the Gulf of Mexico, ABEC Resorts’ trio of crown jewels include: Silver Shells Beach Resort & Spa, Silver Beach Towers Resort and The Palms of Destin Resort & Conference Center.

“Each of our condominium-resorts is dedicated to delivering outstanding customer service to our owners and guests alike — and the IQware Global Property Management System truly empowers our talented hospitality team, day-in and day-out, to deliver on our promise of ‘making memories,’” said Mark Gordon, ABEC Resorts’ information technology (IT) director.

Across the three one-of-a-kind condo-resorts, IQware provides each guest and owner unsurpassed, individualized services and amenities. By seamlessly integrating a multiproperty solution based on VIP guest cards, IQware has tied almost every function across ABEC Resorts’ trio of hospitality gems into its PMS.

“We automate and operate almost everything using IQware,” Gordon said. “IQware gives us a truly integrated platform for handling each of our owner’s and each of our guest’s needs and wants — and, in many cases, we even anticipate their needs so we can proactively exceed expectations.”

David Perkins, president and CEO of Deerfield Beach, Fla.-based IQware, said the company’s PMS offers an unmatched blend of flexibility and functionality because the PMS truly has been — and continues to be —“customer engineered.” IQware has spent the past 26 years listening to, and following through on, hospitality property managers’ needs as well as those of their unit owners and guests.

“IQware gives condo-hotel managers incomparable capabilities to manage day-to-day operations and regularly WOW owners and guests,” Perkins said.

ABEC Resorts’ has tethered its VIP guest cards to the IQware Global PMS, transcending the concept of traditional room keys. This provides one-card shopping, so guests can take full advantage of all the amenities offered across all three Destin properties. Guests simply use their room keys for handling charges for everything from beach services and spa visits, to meals and bar tabs — and IQware does all the legwork.

“The only thing that surpasses our accommodations and amenities is our guest service — and IQware is working hard behind the scenes to enable our efforts,” Gordon added. 

The bottom line is both guest satisfaction and revenues are brighter and guests are more likely to keep their business within the ABEC Resorts’ collection — many times returning to stay at another of the company’s Destin destinations that they first visited while test driving their VIP guest cards just down the coastline.

For condo owners, ABEC Resorts has launched a comprehensive, secure Web portal. Owners can access key financial reports online, work with their calendars, and book units if they like — all powered by the IQware Global PMS.

“Our whole world is IQware. It lets us and our owners do a much better job of managing our room inventory in real time than we could otherwise do,” said Joanne Backe, ABEC Resorts’ revenue manager.
“Our owners absolutely love IQware because it lets them see and do everything they need to, and from almost anywhere,” Gordon said. “IQware gives condo owners precisely the information they need, how and when they want it, so they can best manage their condos. Equally important, everyone at IQware is knowledgeable, prepared and eager to help us, and each of our owners, at any time.”

Backe says she, too, appreciates that IQware allows her to do her job remotely, when needed. She can log into the system 24/7 from any location with an Internet connection.

“And IQware’s modular design and talented team make it easy for us to turn on features and ramp up functionality, system by system, as each user grows in experience and responsibilities,” Backe said.
Perkins says IQware’s secret ingredient is its unwavering dedication to providing the highest level of responsiveness possible.

“Our technology, albeit best-in-class, is just half of our winning solution. Our talented, committed team is the other half,” Perkins said. “Our staff of experts know the hotel and condo business inside and out. Equally important: They listen, they care and they follow through.”

“IQware’s customer service is world class,” Backe said. “Not once have they let me down when I needed information or help. Because of IQware’s willingness to provide help and insight, no matter how seemingly basic a question might be, we’re able to do more and more with the system, and capture greater bottom-line benefits, as we unlock more of IQware’s full potential.”

Deerfield Beach, Fla.-based IQware has been “Helping Hospitality Partner With IntelligenceSM” for 25 years. Today, more than 5,000 end users utilize IQware software to help best market and manage more than 120,000 rooms generating more than $3.5 billion in gross room revenue. IQware brings with it more than 300 years of combined experience managing hospitality properties and developing and supporting related software.
“Built By Hoteliers For Hoteliers,” IQware’s Global Property Management System and more than two dozen add-on modules optimize operations at properties of all types - limited and full-service hotels, resorts, condo-hotels, vacation rental and timeshares - and all sizes - from regional hotel chains to multiproperty management companies to small independents IQware is Your Single-Source Technology Partner through ongoing customized training, user-driven technology development, 24x7 support and lifetime software upgrades. 
IQware “Helps Hospitality Better Find, Book, Host, Know & Keep Clients.” IQware solutions offer numerous ROI-generating tools including e-marketing, four-tier yield management, IQrez, packages, loyalty points, IQDestinations and IQlink — which pushes your existing PMS inventory directly to the most effective and profitable Intranet, GDS and Extranet channels. IQware also provides point of sale, sales and catering, online reservations, spa management, marina management, central reservations system and e-CRM (electronic customer relationship management solutions).

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