Delta Hotels and Resorts Selects MICROS OPERA as Central Systems Solution

  • Oracle Hospitality Food and Beverage Solutions
  • 04.22.10
MICROS Systems, Inc.  (NASDAQ:MCRS), a leading provider of information technology solutions for the hospitality and retail industries, announced that Delta Hotels and Resorts has selected the centrally hosted MICROS OPERA Enterprise Solution as its central systems solution and will become a premier enterprise deployment engaging MICROS to host the entire central systems suite, and provide maintenance, processing and data storage services.

“The opportunity to select MICROS to centrally host and manage the entire central systems suite was compelling.  Outsourcing to MICROS reduces our infrastructure costs and places the responsibility of application support and upgrades with the company that knows the system best, thereby allowing us to focus our technology resources on strategic initiatives which include a commitment to MICROS to collaborate on future development efforts for the next generation of OPERA central systems,” said Tim Aubrey, vice president, Delta Hotels and Resorts.

The project, which will be completed in two phases, consists of first moving the Delta environment to the world-class MICROS Data Center located in McLean, Va., followed by the implementation of OPERA Business Intelligence and the OPERA Revenue Management System.  These will be added to Delta’s current OPERA Central Solution, which includes the OPERA Reservation System, OPERA Customer Information System, OPERA Web Suite, and OPERA Sales Force Automation. 

OPERA Business Intelligence addresses Delta’s needs by quickly compiling relevant data from all OPERA systems, including the property management system, to improve forecasting, customer intelligence and yield decision-making.  Delta will leverage the superior reporting capabilities of OPERA Business Intelligence to enable near real-time feedback to satisfy the most demanding and customized reporting requirements.

Delta also selected the OPERA Revenue Management System for its extensive capabilities, centralized orientation, ease of implementation, and complete integration with the OPERA Property Management System.  Delta can leverage the data and necessary key components already in OPERA to significantly enhance its revenue management capabilities.  

“We are proud of our strong partnership with Delta Hotels and Resorts,” said Karen O’Neill, vice president, hotel sales and strategies, MICROS Systems, Inc.  “Delta’s commitment to the MICROS OPERA Enterprise Solution is a testament to OPERA’s flexible deployment capability and superior feature set.  The hosting of the entire central solutions product suite in the MICROS Hosting facility underscores the high confidence level Delta has in our abilities.”

MICROS Systems, Inc. provides enterprise applications for the hospitality and retail industries worldwide. Over 330,000 MICROS systems are currently installed in table and quick-service restaurants, hotels, motels, casinos, leisure and entertainment, and retail operations in more than 130 countries, and on all seven continents. In addition, MICROS provides property management systems, central reservation and customer information solutions under the brand MICROS-Fidelio for more than 25,000 hotels worldwide, as well as point-of-sale, loss prevention, and cross-channel functionality through its MICROS-Retail division for more than 90,000 retail stores worldwide. MICROS stock is traded through NASDAQ under the symbol MCRS.

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