SynXis Chosen by Orient-Express Hotels for Distribution Services

  • SynXis Corporation
  • 01.04.07
SynXis, the Sabre Holdings business that provides hotel reservation management, distribution and technology services globally, announced that Orient-Express Hotels has switched to the RedX Distribution Management System for their 35 properties located around the world. 

They have selected RedX to consolidate the management of all channels including GDS, IDS, direct calls to their multiple call centers and bookings coming from their own Web site.  RedXconnects their properties to thousands of travel agents and millions of consumers shopping online; properties are represented under the OE chain code.

RedX will enable all Orient-Express Hotels to make real-time rate and availability changes for any of their properties from any location with Internet access. This direct control allows the hotels to quickly react to market changes, and implement new promotions on the fly.  Orient-Express will gain seamless connectivity to more electronic distribution channels than ever before, and will have the opportunity to strengthen their own branded Web site with multiproperty search and guest profile capabilities.

“We were impressed with the technology behind RedX.  The Web-based system makes it easy to deploy for our multiple call centers which provides consistency and enables our agents to all use the same reservation tools,” said Brian Tickle, director, ecommerce for Orient-Express.  “It was also important for us that SynXis has the full support of Sabre Holdings behind them.  This gives us the confidence that we will be partners well into the future.” 

“Orient-Express is known in the industry for having extremely high standards for their properties and services,” said David Meltzer, vice president of sales for SynXis. “We are thrilled to be chosen by such a prestigious group and look forward to exceeding their expectations.” 

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