Nortel to Provide Guests at New Caribbean Luxury Resort With Enhanced Communications Services

  • Nortel
  • 01.08.07
Kerzner International Limited, a leading international developer and operator of destination resorts, casinos and luxury hotels, has selected Nortel's hospitality solutions to enhance guest services at its new luxury resort, The Cove Atlantis, opening March 2007 in the Bahamas.

The Cove - a new addition to the existing Atlantis resorts - will be equipped with Nortel's hospitality messaging system, providing guests and staff easy access to advanced communications features such as instant messaging concerning mini-bar management, housekeeping/room status service and automatic wake up at the touch of a button. Nortel will also supply a minimum of two IP Phones for each of the 600 suites to serve as gateways to information about tours, concerts, events within Atlantis, as well as local information about the Bahamas.

The complete communications solution for The Cove includes Nortel IP phones, mobility, VoIP, unified messaging and contact center solutions. The deployment will be an expansion of Kerzner's current Nortel IP network installed at other resorts and towers on Paradise Island including One&Only Ocean Club and within Atlantis itself at Beach, Royal and Coral Towers.

'Kerzner International is known worldwide for providing excellence in service for our guests, including advanced technological solutions to help make their stay more comfortable,' said Rick Garvin, chief information officer, Kerzner International. 'The Cove will open with superb service levels and through our collaboration with Nortel, those high service levels will include streamlining communications for our guests, allowing us to promote additional services such as event and tour booking and real-time updates on guest room housekeeping status. Nortel's solutions are also helping to lower operational costs by increasing staff productivity with the ability to stay in touch on work assignments through mobile communications access wherever they are in the resort.'

'When completed, The Cove Atlantis will truly be one of the most high-tech resorts in the Caribbean with the latest communications technology specifically designed to support the resort's business objectives for delivering an exemplary guest experience,' said Norberto Milan, vice president, Enterprise Networks, Nortel Caribbean and Latin America. 'Nortel's care in blending the new communications capabilities at The Cove with the existing Atlantis resort ensures the same level of personalization and service excellence is maintained through the entire complex.'

Additionally, The Cove will implement Nortel Contact Center solutions at an in-house contact center, consisting of 40 to 45 Atlantis-employed agents, supporting guests' needs for booking restaurants, tours or casino tables. Nortel's comprehensive solution ensures guests receive real-time responses through a variety of communication vehicles such as IP telephony while lowering total cost of ownership and creating a simplified management environment.

A personal butler service for guests staying at the Cove's high-end, luxury suites - penthouse, presidential, sapphire or azure suites - will be able to message staff through mobile handsets to receive real-time service regardless of location within the resort.

The Nortel solution for The Cove includes Nortel CallPilot Unified Messaging, Nortel Contact Center, Nortel Mobility Solution with WLAN Handsets, Nortel Communication Server 1000, Nortel Hospitality Messaging Server 400, Nortel Application Gateway 1000 with Guest Services, Nortel IP Phone 2007 and IP Phone 1100 Series.

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