Merchant Link and MSI Team Up to Provide Cutting-edge Payments Solution for Hospitality Sector

  • Multi-Systems, Inc. (MSI)
  • 08.12.10
Merchant Link, a leader in the secure payments gateway market that works with some of the world's largest retail, lodging and restaurant merchants, and MSI (Multi-Systems, Inc.),  a leading hospitality industry supplier of hotel technology and property management systems (PMS), have announced a partnership that will add a high-speed payments gateway and high-touch support as well as comprehensive reporting capabilities to MSI's property management system.

Through the partnership, MSI's customers – more than 4,500 hotels and resorts across the United States – will enjoy the benefits of the Merchant Link GatewayTM:

  • A secure, cloud-based, high-speed payments network reducing cost and effort to achieve PCI compliance.
  • Expanded choice and flexibility of payment processors.
  • Elimination of processor pass-through fees for American Express, saving a hotel up to $.20 per AMEX transaction.
  • Merchant Link's industry-leading One-Call-Solves-All technical and help desk support to assist customers with any issue regardless of where it occurs within the transaction life cycle.
  • Robust, Web-based enterprise reporting that provides a consolidated view of all credit card activity throughout the property.

As a result, MSI is providing a comprehensive way for its customers to control costs and manage credit card processing more efficiently. The integration also includes Place Point, MSI's innovative point-of-sale system that integrates with MSI's WinPM property management solutions.

"We are excited to now offer a high-speed payments gateway solution that is integrated with our world-class property management system," said Tim Tiller, president, MSI.  "Thanks to our partnership with Merchant Link, we are able to provide next-generation transaction solutions that streamline the credit card payments process for our hospitality clients."

"MSI is a true technology leader for the hospitality sector and we are very excited about our partnership," said Dan Lane, chief technology officer, Merchant Link.  "We look forward to collaborating and developing an integrated solution that brings added value when it comes to payment processes for MSI's deep base of hospitality clients."

Merchant Link is also a leading provider of transaction security solutions including TransactionVault®, a next-generation tokenization technology that removes customer credit card data from merchants' systems and stores it in a secure, hosted vault, as well as an innovative new end-to-end encryption offering.




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