Chase Field and the Arizona Diamondbacks Select the MICROS 9700 HMS Solution and the New MICROS KW270 with Real-time Loaded Ticket Functionality

  • Oracle Hospitality Food and Beverage Solutions
  • 08.18.10
MICROS Systems, Inc. (NASDAQ:MCRS), a leading provider of information technology solutions for the hospitality and retail industries, announced that Chase Field, home of the Arizona Diamondbacks, has selected the MICROS 9700 Hospitality Management System (HMS) as its point-of-sale platform to support all food and beverage operations throughout the stadium.

The solution contains 240 of the newly released MICROS Keyboard Workstation 270’s, the latest innovation of POS terminals from MICROS, and 26 new Motorola MC-55 handheld devices to facilitate in-seat service in the club level.  As an added benefit for ticket holders, MICROS 9700 HMS provides Chase Field the ability to accept loaded tickets as payment at the food and beverage point-of-sale terminals, further enhancing the fan experience and driving additional consumer purchases.

Since their expansion in 1998, the Arizona Diamondbacks have called Chase Field their home.  MICROS’s depth of solutions and technical knowledge in the stadium and arena space, along with its ability to reuse the existing hardware in the Premium Club operations, offered Chase Field a full turn-key solution to address all of its food and beverage point-of-sale needs. 

Featuring a real-time loaded ticket interface with STADIS, MICROS 9700 HMS allows the Arizona Diamondbacks’ ticket holders to pay for food and beverages using their ticket as a form of payment.  Value is loaded on the ticket and the ticket is then scanned at the point-of-sale terminal to pay for the purchase.  Unlike competitive solutions, this interface provides complete sales information real time with check and menu-level detail by guest, including the location where the items were purchased.

“We selected MICROS for its superior software and hardware product offerings as well as its ability to reuse our existing hardware, while at the same time delivering a rich and robust POS solution,” said Kenny Farrell, director, ticket development and operations for the D-backs.  “The Integration between MICROS and STADIS allows our operations to evaluate the buying patterns of our loyal fans in real time.  MICROS has been a great technology partner.” 

“We are pleased to add the Arizona Diamondbacks and Chase Field to our list of prestigious stadiums using MICROS 9700 HMS,” said Dan Bell, vice president, leisure and entertainment business unit for MICROS Systems, Inc.  “Chase Field’s decision to select MICROS is a testiment to the confidence they have in us and we look forward to a long and expanding partnership.”

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