Lodgenet INTERACTIVE selects IPSWITCH whatsup gold to manage NETWork for 1,300 hotels

  • LodgeNet Interactive Corporation
  • 09.07.10
Ipswitch Inc.’s Network Management Division, developer of the WhatsUp Gold suite of innovative IT management solutions, announced that LodgeNet Interactive Corporation (Nasdaq: LNET), the leading provider of media and connectivity solutions to the hospitality industry, has selected WhatsUp Gold to manage a network that spans 20,000 devices in 1,300 hotels across the United States and Canada.

Ipswitch’s solution improves network reliability and guest service while reducing operational costs and enabling easy deployment of new technologies.

“In hospitality technology, we live or die by network uptime,” said Steve Pofahl, Senior Vice President, GM Broadband Solutions for LodgeNet Interactive Corporation. “LodgeNet delivers TV, Internet, voice and other in-room technologies to hotels and their guests. Our job is to make these services easy, fast, stable and supportable 24x7. With a network spanning all of the U.S. and Canada, it’s a gargantuan task. Using WhatsUp Gold, we went from zero-standard, manual monitoring of our broadband network to real-time automated monitoring of the entire network in just two weeks.”

The solution, which includes both WhatsUp Gold and  WhatsConnected, a layer 2 and layer 3 network discovery plug-in, enables LodgeNet to quickly poll and discover tens of thousands of devices and hundreds of thousands of network interfaces across its complex, continent-wide network. Using the WhatsConnected plug-in, LodgeNet was able to verify that each hotel deployed its network according to company specifications.

WhatsUp Gold also allows LodgeNet customer service representatives to immediately check and take action on network-related inquiries from a remote location, so they can quickly respond to technical questions from guests or hotel managers. WhatsUp Gold also enables proactive support to prevent network problems before they occur, allowing LodgeNet to contact hotels to offer preventive maintenance. Over a recent five-month period, 97% of 1500 network anomalies were fixed before the customer called with a problem.

The high network reliability from WhatsUp Gold also enables LodgeNet to implement new, innovative technologies so that hotels can offer their guests leading-edge communications and entertainment such as HDTV, streaming Video on Demand and Voice-over-IP.

“LodgeNet’s goal is to be able to tell them their network is healthy, and their customers are taken care of. That’s what counts in the hospitality industry, and that’s what we deliver thanks to WhatsUp Gold,” added Pofahl.

“The availability of technology is a key part of a hotel guest’s experience, so network uptime is extremely important for a premier provider such as LodgeNet,” said Ennio Carboni, president, Ipswitch Inc.’s Network Management Division. “The wide range of communication and entertainment offerings that they provide and the scale and complexity of their network make them an excellent candidate for a WhatsUp Gold solution.”

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