OpenWays Mobile Application is Live at a Holiday Inn & Suites and Holiday Inn Express Hotel

  • OpenWays
  • 09.23.10
OpenWays, one of the hospitality industry's first mobile-based front desk bypass solutions, is live and operating well at the Holiday Inn & Suites Chicago O'Hare Rosemont and the Holiday Inn Express Houston Downtown.

IHG is one of the first companies in the world to launch a pilot of the OpenWays technology. Today, guests are given the option to either stop at the front desk to check in and receive a plastic keycard or bypass the front desk altogether and use MobileKey to proceed directly to their rooms using their cell phone to securely open their door.

OpenWays works with any of the 5 billion cell phones in the world, including the latest smartphones, such as the Apple iPhone 4 and 3GS, the Google Android-based phones, BlackBerry, Windows Mobile and Nokia Symbian, and it operates with the major electronic locking systems and access-control systems across the globe. Using the principle of Crypto Acoustic Credential (CAC™) and text messaging (SMS), OpenWays delivers an encrypted tone or credential to the right user anywhere in the world. It is highly secured as each encrypted sound produced becomes obsolete the moment it is used, making a fraudulent recording totally inefficient. 

During the IHG pilot, guests will have the option to enroll for the MobileKey pilot via the e-mail sent prior to their checkin date or at the front desk. If they choose to participate in the pilot, they will be among the first guests to use MobileKey. Participants will be rewarded with a $10 Gift Card for filling out a short survey after their stay.

"We are pleased to work with OpenWays on a checkin solution that provides our guests with a freedom of choice,” said Bryson Koehler, senior vice president of revenue and guest technology, IHG. “We are always looking to enhance the guest experience at our hotels, and OpenWays has provided us with a very viable checkin and room key option to meet our guest's needs. We look forward to collaborating with OpenWays throughout the pilot at the Holiday Inn & Suites Chicago O'Hare Rosemont and the Holiday Inn Express Houston Downtown.”

"We would like to thank IHG, Holiday Inn and the wonderful staff at the properties for recognizing the needs of their guests and the brand-differentiation benefits of deploying a mobile-based front-desk bypass program," said Pascal Metivier, OpenWays founder and CEO. "We'd also like to say thanks for the proactive and efficient cooperation extended by both companies. It has been a true honor to work with such visionaries who strive to keep guest-service at the forefront of their operations and who understand the value that a mobile strategy brings to today's discerning travelers."

This program was launched in close cooperation with the two global leaders in electronic-locking solutions. At the Houston property, the electronic locks from SAFLOK (KABA Group) were upgraded with OpenWays; in  Chicago, ONITY (United Technologies Fire and Security Division) electronic locks received the OpenWays add-on module. At each property, 100 percent of the locks were retrofitted.

With cell phones ubiquitous and a dominant part of everyday life, Metivier said the hospitality industry was in need of a mobile solution that could offer travelers on the go a faster checkin option. More and more people want to use their mobile phones to streamline their life, and a MobileKey provides them with an efficient solution for their hotel check in experience.

In addition, OpenWays offers a green alternative by reducing the use of plastic key cards, thus lessening the environmental impact.

"We will now focus on maintaining guest satisfaction and on system refinements at these two valued properties," Metivier said. "Based on the anticipated success of this program, we are working on phased larger scale deployments with our customers."

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