Premier Hospitality Management Raising Productivity with PMWorks

  • MTech, A Division of Newmarket® International, Inc
  • 10.12.10
Premier Hospitality Management, a Durant, Okla.-based owner and operator of 17 hotels in the central United States, has partnered with MTech to implement its PMWorks preventive maintenance solution across all its properties.

MTechis a leading developer of Software as a Service (SaaS) products aimed at improving service and efficiency for the hospitality industry. With PMWorks now in place, Premier Hospitality Management has made an investment in the future by better maintaining and extending the effective life of each physical asset and the furnishings, fixtures and equipment within.

"When I joined Premier almost a year ago, I immediately began looking for a cost-effective solution that would allow us to better document our preventive maintenance program, as well as increase our proactive approach to property maintenance," said Mark Van Amerongen, Premier Hospitality Management VP of Operations. "I had worked closely with MTech in the past and I knew the time was right to re-engage with PMWorks -- a simple, automated solution designed to maximize our service and protect our assets.

"As a growth-oriented company, Premier Hospitality Management is willing to invest in technologies that help our teams know what to do and when to do it in an easy way and also track the progress of each task," he said. "With only a minimal upfront cost, the return on investment from PMWorks will be significant. At the end of the day, we firmly believe that preventive maintenance is where the large dollars will be found to add directly to our bottom line."

Founded by hotelier Raj Patel in 1992, Premier Hospitality Management owns, operates or franchises hotels from the following brands: Marriott International, InterContinental Hotels Group (Holiday Inn and Holiday Inn Express), Hilton Hotels Corp. (Hilton Garden Inn and Hampton Inn), Choice Hotels International (Comfort Inn and Comfort Suites), and Best Western International.

PMWorks is a Web-based engineering preventive maintenance and work order solution with tailored PM tasks and schedules to help owners/operators maintain one or one thousand hotels. It provides hoteliers with an improved guest experience by working more efficiently and lowering costs. PMWorks has helped preserve hotel assets 3,228,138 times in the last year; It is currently extending the life of 176,204 pieces of equipment; and it's currently helping preserve 216,799 hotel rooms.

"Despite today’s trying and turbulent economic environment, Premier Hospitality Management remains focused on the future by continually reinvesting in its hotels and staff," said Clyde Edson, MTech senior account executive. "We valued our past relationship with Mark Van Amerongen, and we were delighted to see that he took his operations expertise to Premier.  Almost immediately after he joined the company, Mark new that a manual work-order system would not meet the needs of the company's ample hotel portfolio. In place now for almost four months, we are pleased to hear that PMWorks is once again doing its job -- and doing it very well for Premier's hotels."

Edson explained that PMWorks wizard uses templates, created and proven by industry experts, to build a level PM calendar in a few easy steps. Life, Health and Safety checks, as well as other critical reminders are included throughout the year by default.

"Once the schedule is in place, hotels receive weekly service orders via email," he said. "Each service order includes step-by-step instructions on how to do the job right the first time. As techs at a property finish the work, they can close orders and add notes from any touch-tone phone or web browser. It's that simple, and it's very affordable. All that remains is for management to review the progress reports PMWorks emails to ensure that each hotel isn't falling behind. With PMWorks you get better maintained assets, better control and, best of all, peace of mind."

Van Amerongen concurred.

"We really like PMWorks and will entertain working with MTech's other solutions, including HotSOS and REX, once the new PM process has been engrained into our core culture and daily habits at each hotel," Van Amerongen said. "As soon as we've mastered the PM process with PMWorks, we are confident that more valued MTech applications will follow.

"Partner-based relationships such as the one we have with MTech, is what Premier Hospitality Management is looking for," he added. "We believe strongly that in today's economy, hoteliers and technology providers need to grow together."

For more information on PMWorks or other MTech solutions, visit

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