Guest Scores Rise for Platinum Hotels with Deployment of MTech's PMWorks

  • MTech, A Division of Newmarket® International, Inc
  • 11.02.10
Platinum Companies, a Hermitage, Tenn.-based owner and operator of select-service hotels in Texas and Tennessee, has recently deployed MTech's PMWorks solution across all properties.

PMWorks is a Web-based preventive maintenance and work order solution designed to help management extend the physical life of its property assets, thereby lowering costs.

The Platinum Companies is comprised of three divisions: Platinum Capital Group, Platinum Development Corp., and Platinum Hospitality Management. The PHM portfolio contains nine select-service hotels consisting of Hilton, Marriott and Intercontinental Hotel Group brands.

"PMWorks is serving a two-fold purpose for our hotels," said Greg Winey, VP of Operations for Platinum Hospitality Management. "Daily, the system keeps our maintenance engineers on track, closing work orders for tasks that might otherwise get overlooked without an automated system in place. It ensures that our property engineers are working efficiently, and that work orders are being completed on time, all the time. Long term, the system gives us a more thoroughly maintained asset top to bottom. Now we have better control over the lifespan of our hotel's furnishings, fixtures and equipment, preventing any premature maintenance expenses. 

"PMWorks is simple to use and it's affordable, even for select-service," he said. "Best of all, since we launched PMWorks, our guest-service scores are on a steady rise. Today we're proactively tackling issues before they get to the guest level. For Platinum, PMWorks means peace of mind."

PMWorks has helped preserve hotel assets 3,228,138 times in the last year; it is currently extending the life of 176,204 pieces of equipment; and it's currently helping preserve 216,799 hotel rooms. MTech is a leading developer of software-as-a-service (SaaS) products aimed at improving service and efficiency for the hospitality industry.

"We are delighted that Platinum Companies has decided to partner with MTech through PMWorks," said Clyde Edson, MTech senior account executive. "PMWorks is not just another preventive-maintenance system - it's exactly what hotels of this size need and can afford. What is so exciting about the Platinum properties' deployment is that MTech replaced an existing solution that was far more expensive, but far less effective. Today it's providing a consistent platform for preventive maintenance across the Platinum enterprise.

It has been proven that performing basic preventive maintenance helps to preserve the condition of a hotel—rather than fixing an item when it breaks or maintaining it before it deteriorates or fails, Edson said.

“PMWorks saves engineers time, saves owners money, and saves guests from having a potentially bad experience or adopting a false first impression of the hotel," he said. "This consistency in maintenance instills employee pride, which translates into overall guest experience and prolongs the life of furnishings, fixtures and equipment.”

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