NORTHWIND-Maestro Users Honored for Their Exceptional 360-Degree High-touch Guest Service, Rely on Maestro PMS to Increase Revenue and Optimize Staff Productivity

  • Maestro PMS
  • 11.18.10
NORTHWIND, provider of Maestro™ Enterprise Property Management hotel software and reservation software solutions for some of the industry’s leading independent hotels, resorts and multiproperty groups, announced that a growing list of independent luxury clients recently earned top honors from Conde’ Nast, Forbes Travel Guide and the American Automobile Association for their outstanding properties and service.

The 2010 Conde’ Nast Top 100 list of exceptional hotels is filled with properties that rely on the Maestro Suite of property systems to maximize revenue, drive more online bookings, and create a more productive operating environment that enables staff to focus on each guest’s experience.  Conde’ Nast Top 100 Maestro users include the Kenwood Inn & Spa in Sonoma, Calif.; the Stephanie Inn in Cannon Beach, Ore.; The Wauwinet operated by Nantucket Island Resorts on Nantucket Island; and Queen’s Landing operated by Vintage Hotels near Niagara Falls, Canada. 
The Stein Eriksen Lodge in Utah is a Forbes Travel Guide Five-Star, AAA Five-Diamond luxury resort that earns its reputation daily thanks to the efficient service of its professional staff.  “We pride ourselves on providing personalized service to our guests,” said Jan Raio, director of sales and marketing at Stein Eriksen Lodge.  “Our Maestro system enables us to recognize guests instantly when they contact us and proactively offer them the amenity or services they enjoyed with us previously.  Every department head uses Maestro to become more familiar with each guest’s requirements.” 
NORTHWIND-Maestro clients, Post Ranch Inn and The Wauwinet, operated by Nantucket Island Resorts on Nantucket Island, earned a Four-Star rating from Forbes Travel Guide.

The Saint Paul Hotel has hosted presidents, royalty, business moguls and movie stars. “We use Maestro to get a clear picture of each guest’s past stay information so we can personalize their time with us when they return,” said David Miller, general manager of the AAA Four-Diamond Saint Paul Hotel. “All guest history data is stored in the system and easily accessible for instant access so we can provide the utmost in high-touch service. It shows our guests that we know their preferences and value them.  Maestro’s Yield Management system is also important for our guests because we can use it to offer them the best rates.  Guests can shop for excellent deals at our luxury hotel on holidays and periods when we are not busy.” 

Other Four-Diamond Maestro users include the Chaminade Resort & Spa operated by Benchmark Hospitality International, The Oban Inn and Spa, and Minto Suite Hotel, which is Ottawa's only Four-Diamond all-suite hotel.    
“Fairmont Hot Springs Resort is a Four-Diamond Resort with a four-season family of loyal guests that come back each year,” said Lucy Hallford, vice president finance at Fairmont Hot Springs. “Maestro’s integrated front office, spa, condo ownership, sales and catering, and ResEze Web booking engine enable our staff to create a friendly atmosphere.  Our suite of Maestro system modules works together seamlessly and frees our team to focus their attention on guests, not administration.”  
“Service is the common element at all our properties,” said Mary Ellen Dougan, director of sales and marketing for Rodd Hotels and Resorts.  “Guests who stay at our Yarmouth business hotel receive the same service as at Rodd’s Five-Star Crowbush Golf Resort. We maintain a centralized guest database within our Maestro system that enables Rodd’s front office staff to track each of our frequent-stay Equity Club members to ensure they are always recognized and honored at all our hotels.  Maestro is an essential part of our award-winning service.”  
At the BC Hospitality Exposition November 22 – 23 at the Vancouver Convention Centre, visit the NORTHWIND-Maestro team at booth No. 424 for a personal demonstration.

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