The Inverness Aligns with Passkey to Gain Group Advantage Planner

  • Passkey (now a part of Lanyon)
  • 01.22.07
The Inverness Hotel and Conference Center, a premier International Association of Conference Centers (IACC) certified property managed by Destination Hotels & Resorts, has selected Passkey as its online group reservations system.

Passkey was selected by The Inverness based on its track record as the industry standard for group reservations management, and because of growing planner demand. The hotel is known for providing cutting-edge, flexible solutions to their planners as part of their meeting services package, tailored to the planners' needs.
"We are in the business of conferences," said Curtis Bova, assistant general manager for The Inverness Hotel and Conference Center. "Being an IACC certified property we continuously need to stay on the leading edge of meetings and conference management to differentiate ourselves. We see Passkey as a perfect alignment to further advance our position as a leading conference management property.

The top reasons Inverness selected Passkey include:
  • Align their customer service levels with evolving customer expectations
  • Ability to effectively market their property offerings prior to attendee arrival, and generate more ancillary revenue
  • Maintain their IACC accreditation standards
  • Gain competitive advantage
  • Increase internal efficiencies and eliminate manual, labor-intensive processes
Some of the Passkey benefits for meeting planners include:
  • Customized event Web pages for online group reservations
  • 24/7 access to real-time pick-up reports
  • On-line management of rooming lists
  • Reduction in rooms booked outside the contracted room block
  • Better pace and pickup optimization
  • Seamless integration with their preferred registration system

"We are very pleased to partner with The Inverness," said Greg Pesik, president and CEO for Passkey. "We will be able to deliver immediate benefits that will impact their planners and empower their staff to gain a competitive advantage in the planner market."

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