Macdonald Hotels & Resorts Partners With MICROS-Fidelio UK Ltd. to Provide Ground-Breaking Single Inventory Across Global Distribution Services

  • Oracle Hospitality Hotel and Resort Solutions
  • 01.22.07
MICROS-Fidelio UK Ltd., a wholly-owned subsidiary of MICROS Systems, Inc., and a leading provider of information technology solutions for the hospitality and retail industries, has partnered with Macdonald Hotels & Resorts to implement the MICROS OPERA Enterprise Solution including OPERA Reservation System (ORS), OPERA Customer Information System (OCIS), OPERA Web Services (OWS) and

This unique solution provides real-time last room availability representation for the chain's 65-property estate, seamlessly distributed both nationally and globally across all channels. 

Macdonald Hotels will benefit from having its OPERA solution hosted at the MICROS-Fidelio data center in Frankfurt, Germany, allowing management a single point of control.  The hosted solution will result in substantial booking cost savings for the hotel chain, the provision of a more resilient system, and the opportunity to generate greater foot-flow into its properties. 

The property management systems, a combination of OPERA PMS and Fidelio V6, are implemented and managed at site level.  As the MICROS solution provides real-time availability communication to the data center using ORS and OWS, reservation and availability information is pushed out to global distribution partners through using the next generation central connector.

"By entering into this international partnership with MICROS-Fidelio, we are able to offer our customers a seamless approach to reservations and availability," said John Rawcliffe, IT director, Macdonald Hotels & Resorts. "We are the first in the U.K. to install this type of enterprise solution and we believe that it will only increase our levels of customer satisfaction."

ORS is the industry's first enterprise-wide inventory and reservation management system. ORS is designed for seamless integration with the entire OPERA suite of products and offers central reservations agents and global sales staff the tools to maximize bookings and increase revenue.

OCIS will gather and manage Macdonald's guest, travel agent, source, group and company profile data in a central database that can be shared by multiple properties. OCIS collects demographic information (mail and e-mail addresses, phone numbers, etc.), complete stay details, production data and revenue statistics, allowing the chain to produce more targeted customer relationship campaigns.

OWS will provide a secure and streamlined path for travel agents, corporate accounts and individuals to make, change and pay for reservations at any Macdonald property, online. Guests can select room amenities, confirm loyalty points, define preferences and more, all through a simple Web interface designed to reflect the Macdonald Hotels brand. is an enterprise solution that will provide central reservation management services to Macdonald Hotels. This advanced e-commerce solution will connect individual sites, the data center, travel suppliers and portals allowing them to conduct travel related e-commerce.

At the core of this solution are OPERA PMS and Fidelio V6, which both provide the tools Macdonald Hotels' staff needs for doing their day-to-day jobs -- handling reservations, checking guests in and out, assigning rooms and managing room inventory, and handling accounting and billing.

"We are absolutely delighted to be partnering with Macdonald Hotels to implement the first ever single inventory solution in the U.K.," said Frank Ward, managing director of MICROS-Fidelio UK Ltd.  "Our data center in Germany, and our range of industry-leading products, facilitates the exacting requirements of high profile hotel chains such as Macdonald Hotels."

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