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Renowned Charlotte, N.C. restaurateur John Duncan selects Profit Series Point of Sale from Hospitality Solutions International for Four Locations

  • Hospitality Solutions International (HSI)
  • 01.29.07
Hospitality Solutions International (HSI), a division of MICROS Systems, Inc. and a leading provider of information technology solutions for the hospitality industry, announced the completion of the fourth Profit Series Point of Sale (POS) installation at Las Ramblas in Charlotte, N.C.

The HSI Profit Series POS is also installed in three additional locations across Charlotte owned by John Duncan (J.D.) including Mac’s Speed Shop, Ratcliffe on the Green and Bonterra Dining and Wine Room.

Each of J.D.’s restaurants are unique in both physical location and theme.  The concepts range from elegant fine dining at Bonterra Dining and Wine Room in Charlotte’s historic Southend District, to Mac’s Speed Shop, which caters to a casual crowd and is uniquely located in a former Charlotte transmission shop and car wash.  Ratcliffe on the Green, another fine dining concept, is located in a flower shop that was once Ratcliffe Florist, and J.D.’s newest concept, Las Ramblas, meaning “gathering place”, is a Spanish tapas bar. 

Profit Series POS was implemented at each of the four locations to provide consistency across the enterprise.  Using standard Profit Series reports provides uniform data that is easily assembled by accounting personnel.  The employees can also move between locations and require no additional training on how to use the POS system.  Although the menus are different in each location, the database setup is consistent with menu items and cascading menus in the same locations, making it an easy transition for servers and restaurant managers. 

“We have used HSI since we opened our first restaurant in 1999 and have upgraded twice,” said John Duncan, owner. “HSI provides us with an easy-to-use POS solution and reliably efficient customer service.  As we continue to grow our company, HSI will be our partner.” 

“Our Profit Series POS is flexible to fit into nearly any environment from fast casual to full service to resort hotels.  Other vendors offer separate products to address each market segment,” said Cyndi Shepley, general manager and vice president, HSI.  “Using a single platform provides J.D. with consistency across the locations for operations and reporting as well as enabling him to float employees between the locations.”

The HSI Profit Series Point-of-Sale system is an easy-to-use, scalable, windows-based solution designed to fit into nearly any hospitality environment.  The simplicity of design is backed by extraordinary functionality and intuitive graphics.  The HSI Profit Series POS links front-of-house and back office applications in a real-time format, which allows system changes to be made instantly, even as the system is operating. 

HSI will showcase the Profit Series Point-of-Sale system later this month at the 31st Annual Hotel, Motel & Restaurant Supply Show of the Southeast in Myrtle Beach, S.C. 

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