MSI Commemorates 20 Years of Hospitality Milestones

  • Multi-Systems, Inc. (MSI)
  • 02.22.11
Multi-Systems, Inc. (MSI), fully-integrated hotel technology solutions provider, celebrates 20 years transforming technology for the hospitality industry.

Founded in 1991 with a mission to develop and integrate central-reservation and property-management systems, MSI's growth has soared today to 210 exemplary employees and an installed customer base of 5,800 properties throughout North America. Following its 2010 acquisition of REMco in Dickinson, North Dakota, MSI now offers fully integrated solutions meeting the business needs of economy to full-service resort properties.

“From the beginning, we operated as a people company and that has greatly led to our success," says Rick Munson, MSI's president and CEO. “We've built our foundation on solid principles of good customer service, excellent products, and positive attitudes. These philosophies have transported us to new innovative heights and kept us at cruising altitude.”

Munson says that MSI's number one guiding principle states that “we are unified in our purpose to be of service to our associates and customers as we strive to exceed expectations. At MSI, we believe the ascension to success begins with our associates. We boast a staff consisting of hotel and technology professionals that add the right spark of ingenuity and care. We are loyal to our associates and they are loyal to our customers. This management style, combined with staying attuned to our customers needs, is what sets us apart from our competitors. We strive to exceed expectations in this essential area.”

 

Technologies Necessitate Change and Growth

In keeping with MSI's mission of empowering the lodging industry, the 2010 acquisition of REMco Software (headquartered in Dickinson, North Dakota), increases the quality of products and services available in both companies. Munson comments, “The two-way integration of MSI and REMco builds assets and broadens the range of innovation and services offered to our leading brands, management companies, and independent properties. Everyone wins.”

REMco's client base, company culture and steadfast leadership synchronize well with that of MSI's customer and corporate philosophy. “We were excited to join forces with MSI,” shared Mark Loyd, former President of REMco. “Throughout the acquisition, MSI's team took great care to ensure that REMco's employees and clients would benefit from the combined energy of both companies.”

 

Abounding in Gratitude

“I would like to thank our industry friends and associates for making the last 20 years so special,” says Munson. “I would especially like to thank the following executive officers for their dedication and support: Robert Bansfield, Senior Executive Officer; Maureen Kieffer, Chief Operating Officer; Mark Loyd, Senior VP, Strategic Product Development; and Ted Warring, Chief Scientist.”

“As the industry continues to take off in new and opportunistic directions,” Munson continues, “MSI is on board and at the ready to navigate into the future of hotel automation and adapt to those changes that inevitably come with it. We are very grateful for the well wishes we have received from our friends in the hospitality industry and are excited about our journey.




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