Newmarket International Receives 2011 MarketTools Achievement in Customer Excellence (ACE) Award

  • Newmarket, an Amadeus company
  • 03.01.11
Newmarket® International, Inc., a worldwide leader in market intelligence, group distribution, sales and event execution software solutions for the hospitality industry, announced that the company has won 2011 MarketTools Achievement in Customer Excellence (ACE) Awards in the areas of Worldwide Customer Support, Platinum Customer Support, Americas Customer Support and Americas Project Management.

2011 marks the fifth consecutive year Newmarket International has been recognized for customer excellence with a MarketTools ACE Award. The accolades demonstrate Newmarket International’s continuing commitment to delivering outstanding customer service and support to its global customer base.

The MarketTools ACE Award certifies, acknowledges and celebrates outstanding achievement in customer satisfaction. Receiving a MarketTools ACE Award is a distinct honor that demonstrates Newmarket International’s rigorous application of enterprise feedback processes and its outstanding performance as measured by those processes. Only a small percentage of MarketTools’ clients, already a select group highly committed to customer, employee and partner satisfaction, qualify for the award.

“We are honored to have been awarded a MarketTools CustomerSat ACE Award.  The MarketTools CustomerSat ACE Award is a testament to our commitment to deliver the best customer experience possible,” said Jeff Hiscox, president and CEO, Newmarket International.
“High customer, employee and partner satisfaction levels are critical drivers of business growth and long-term profitability,” said Scott Arnold, president and CEO of MarketTools, Inc. "We are delighted to recognize Newmarket International for its commitment to achieving the highest levels of satisfaction and loyalty, and we are proud that they rely on MarketTools CustomerSat for their enterprise feedback management initiatives.”
Newmarket International’s suite of business solutions can be found in hotels, casinos, restaurants, visitor bureaus, stadiums, meeting arenas and convention centers throughout the world. Newmarket International has over 24,000 software installations in over 154 countries. Newmarket International is headquartered in Portsmouth, N.H., with international offices in London, Shanghai and Singapore.

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