Mitel Extends Leadership in the Hospitality Market with Hosted Unified Communications Initiative

  • Mitel Hospitality
  • 03.04.11
Mitel (NASDAQ: MITL), a leading provider of unified communications (UC) software solutions, and Design Communications Inc (DCI), a premier provider of telecommunications systems and services, announced that Mitel’s cloud-based technology is being used to support a new hosted UC offering from DCI for the hospitality market.

As a top Mitel authorizedPARTNER for the hospitality market in the United States, DCI is offering the hosted service for hotel properties based on Mitel’s Multi-Instance Communications Director (MICD), which is designed to improve the delivery and cost structure of current on-premise communications solutions such as PBXs. This hosted service, which integrates a number of applications together, is one of the first of its kind in the hospitality industry.

“By adopting a hosted solution, hoteliers are able to benefit from efficient management of their systems and have the ability to reduce capital expenditures and operating costs,” said David Nick Di Lucia, senior vice president at DCI. “This is a true value-add for our hospitality customers and a key differentiator for Mitel, as other UC vendors do not offer hosted solutions for this market.”

Building on Mitel’s Freedom architecture and investments in their cloud strategy, Mitel is offering a compelling hosted communications alternative to traditional on-premise based solutions for hotel properties including telephony and communications services for guestrooms, hotel operations and convention/meeting facilities. Based on MICD, the hosted UC service includes functionality and features addressing the unique communications requirements for the hospitality market. Key benefits of hosted UC services can include improved efficiency of communications service delivery, reduced capital costs, improved TCO and high reliability.

“Hoteliers are looking for communications technologies that not only enhance their operations, but also streamline their infrastructure and reduce expense. As a result, we see tremendous opportunity around the adoption of cloud-based UC services in this sector,” said Stephen Beamish, vice-president of marketing and business development at Mitel. “A trend in hospitality is to control IT complexity and DCI’s hosted UC offering is a perfect example of how Mitel’s technology can help hospitality companies improve their competitiveness while giving their customers an elevated communications experience.”

The hosted service is expected to be available to the market from DCI in May 2011.

Mitel hospitality solutions deliver advanced communications that enhance the guest experience, improve customer service and optimize operational productivity and costs and are installed in properties and chains around the world.




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