Infor Receives 2011 MarketTools ACE (Achievement in Customer Excellence) Awards for Support and Consulting Services

  • Infor Hospitality, EzRMS
  • 03.04.11
Infor, a leading provider of business application software serving over 70,000 customers, announced that the company has won two 2011 MarketTools ACE (Achievement in Customer Excellence) Awards.

The accolades demonstrate Infor's outstanding commitment to customer satisfaction for its consulting services at the onset of a software purchase and to customer support to help keep Infor solutions running at peak performance.

The MarketTools ACE Award certifies, acknowledges and celebrates outstanding achievement in customer satisfaction, employee satisfaction and/or partner satisfaction. Receiving a MarketTools ACE Award is a distinct honor that demonstrates the recipient's rigorous application of enterprise feedback processes and its outstanding performance as measured by those processes.

"We are honored to have been awarded a MarketTools ACE Award. This recognition is a testament to our commitment to delivering the best customer support experience possible," said Marylon McGinnis, senior vice president global support, Infor. "Every day, we help our customers thrive by providing a trained support team they can rely on to help make the most of our solutions in a rapidly changing business environment."

"Infor's business-specific solutions with built in industry experience provide customers with a competitive advantage in today's volatile business landscape," said Jim Byrnes, senior vice president consulting services, Infor. "The MarketTools ACE Award can be attributed to our consulting services teams providing best-in-class implementation with training, consulting and the full range of services that Infor provides to help customers use our solutions to reach top performance."

"High customer, employee and partner satisfaction levels are critical drivers of business growth and long-term profitability," said Scott Arnold, president and CEO of MarketTools, Inc. "We are delighted to recognize Infor for its commitment to achieving the highest levels of satisfaction and loyalty, and we are proud that they rely on MarketTools CustomerSat for their enterprise feedback management initiatives."




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