Heritage Hotels and Resorts Chooses Pegasus Solutions

  • Pegasus Solutions Inc.
  • 03.22.11
Heritage Hotels and Resorts has forged an agreement with Pegasus Solutions for a full suite of services, while also choosing Pegasus’ Utell Connect for global distribution.

The collection of seven independent hotels in the southwestern United States has enlisted Pegasus for its award-winning next-generation central reservation system (CRS), RezView NG; powerful Internet booking engine, NetBooker NG; Global Commission Processing Services; and private-label voice services.
Regarded for its culturally distinct hotels, Heritage Hotels and Resorts offers seven properties including the Hotel Albuquerque at Old Town, Nativo Lodge, Hotel St. Francis, The Lodge at Santa Fe, Hotel Plaza Real, and Hotel Encanto, all in New Mexico, as well as the Esplendor Resort in Rio Rico, Ariz. 
“We’ve pored over every detail of our properties to ensure they authentically reflect the spirit of the Southwest,” said Kathleen Cullen, corporate director of revenue strategies for Heritage Hotels and Resorts. “Now, we have taken similar care in selecting our strategy for driving business to our complete portfolio. The flexibility of RezView NG creates opportunities for us to redesign our revenue management strategy, while investing in the full range of business-driving channels will help us cover the field to capture all available business opportunities.”
RezView NG, which most recently made headlines when HP Enterprise Services licensed it to accelerate development of its next-generation consumer travel solutions for hospitality and airline clients, has been lauded for its highly reliable interfaces with a wide variety of property systems. It will allow Heritage’s hotels to manage all room and non-room inventory, availability status, restrictions, pricing and policies per property preference.  
The move to Utell Connect will allow Heritage to connect to the global distribution systems (GDS), and feature images, property layouts, room details and other descriptive content in Pegasus’ Hotel Content Database (HCD). The HCD is one of the largest repositories of hotel descriptive content in the world, featuring approximately 90,000 hotels internationally. It will allow all seven Heritage properties to present rates and availability, and to vividly convey the hotel experience to online travel agencies (OTAs), corporate travel departments and tour operators.
“Our agreement with Heritage is noteworthy because it represents a comprehensive and strategic plan for marketing a hotel group globally,” said Connie Rheams, senior vice president, strategic sales for Pegasus Solutions. “Kathleen and the team at Heritage recognize the opportunity to maximize revenue at the time of booking, which they can do with Pegasus, applying revenue management rules to every component of the booking, not just the room. Heritage also understands the value of the brand Web site, and the power of repeat agent bookings driven through timely commission processing.”

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