MTECH’s QIC Provides Quick, Efficient Way to Conduct Quality Inspections

  • MTech, A Division of Newmarket® International, Inc
  • 02.13.07
Done regularly and conscientiously, quality inspections can have a significant impact on how well room attendants do their job—and the better job they do, the higher guest satisfaction will be and the more likely a guest will return for repeat business.

The eventual outcome of that scenario, of course, is a better bottom line in terms of revenue.

To help hoteliers expedite the quality-inspection process, MTech has created the Quality Inspection Console, or QIC (pronounced “quick”)  QIC is an Internet-based application that employs Windows Mobile hand-held devices and interfaces with a hotel’s PMS to completely automate the quality-inspection process.

“Quality inspections—when hotel housekeeping departments inspect the work that room attendants do—have the purpose of checking the condition of the room and the performance of the room attendant,” said Luis Segredo, president and co-founder of Miami-based MTech. “QIC automates both of these tasks to make the process faster, more efficient and more thorough. When hoteliers think of quality inspections, they think of reams of paper reports and Excel spreadsheets. QIC reduces all that paper to a hand-held computer and management reports. QIC eliminates manual entry of data and inspection sheets that have to be stored in the personnel file.

“Streamlining quality inspections while keeping them meaningful is crucial in today’s competitive hotel market,” Segredo added. “Many four- and five-star properties, for example, inspect every room on a frequent basis, so a tool like QIC is a must for operators who want their hotel to be the best.”

QIC can be used with a Windows Mobile device to go through a checklist on a room. Rooms can be selected manually, or when used in conjunction with HotSOS (MTech’s Internet-based Hotel Service Optimization System), orders to check a room can be sent to the device automatically. Inspection items can be used to rate performance by assigning points to each item or they can be used to generate a service order to have a repair made in the room that would not be counted against the room attendant’s performance.”

“For example, the bathroom inspection list may include item ‘mirror clean?’ and ‘mirror de-silvered?’,” Segredo explained. “The first would count against the room attendant for poor performance, while the second could generate a service order but not count against the room attendant because it had nothing to do with performance. At the end of the inspection, a score is tabulated for the room attendant and automatically uploaded wirelessly to the server for future analysis.”

QIC can also inform the PMS that the room has been inspected and is ready for check-in. Other QIC features include:

  • Internet based
  • Multiple inspection types
  • Yes/No responses
  • Multi-point response scale
  • Question weighting
  • Automated service-order creation
  • Wireless or batch operation
  • Field inspection review
  • Suite of reports
  • Optional PMS status update

“QIC is another example of how MTech works to create products that streamline those mundane, day-to-day tasks that can quietly but surely enable a hotel to provide a better product while working more efficiently,” Segredo said.




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