McLaren Technologies Implements HotSOS at the IHG Flagship Property, InterContinental Hong Kong

  • MTech, A Division of Newmarket® International, Inc
  • 04.20.11
McLaren Technologies Asia Pacific Pte Ltd today announced that it has successfully delivered crucial incident tracking and guest messaging services for the luxury hotel, InterContinental Hong Kong.

InterContinental Hong Kong, the Asia-Pacific flagship property for IHG (InterContinental Hotels Group), commissioned the HotSOS automated solution through McLaren’s APAC team and worked closely with its specialist hospitality consultants for a seamless integration.

The HotSOS solution has been especially designed to deliver hotels the essentials by automating and tracking preventive maintenance, service orders, and guest requests.  This innovative solution will automate the delivery of messages to the appropriate personnel.  The request is tracked until the task has been completed, or escalates to the associated manager when not fulfilled within the designated time-frame. 

InterContinental Hong Kong’s resident manager Frankson Lee said, “McLaren has delivered a very relevant product; and its team did a great job in seamlessly integrating it at our hotel and training our team in its use.  All service orders, guest requests and maintenance tasks are now logged and despatched to the correct hotel employees, plus tracked until completed, so all requests and incidents are handled efficiently and in a timely manner.”

Managing Director Matthew White added - “The HotSOS solution is a fantastic product for any hotel that seriously wants to perform at its peak of operations.  InterContinental Hong Kong prides itself as a destination dedicated to providing guests with world class facilities and services.  HotSOS will deliver transparency across all of InterContinental Hong Kong’s key hotel operations, providing invaluable data that will help the hotel’s team to exceed its guests’ expectations, offer better ongoing services and ultimately create cost savings to the hotel’s bottom-line.”

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