RateGain to Showcase How Guest Satisfaction Index Can Be Derived Using Online Business Intelligence at Travel Distribution Summit, London 2011

  • RateGain
  • 04.29.11
RateGain is organizing a workshop to discuss how its innovative Guest Satisfaction Audit solution integrates reputation management functionality and empowers hoteliers to keep monitoring and improving the overall quality of their services vis-à-vis guest experience.

RateGain, an award-winning hospitality and travel technology company, is organizing a workshop titled “Online Reputation Management with Business Intelligence” to introduce its new innovation BrandGain, a guest satisfaction audit solution that takes the concept of online reputation management for hoteliers to the next level of highly analytical and actionable data.

This workshop will discuss in detail some of the main concerns, issues, experiences and challenges faced by hoteliers in managing online reviews. It will showcase some of the best practices and successful case studies of hotel companies that are leveraging the guests’ feedback as quality audit indicators.

Agenda of the workshop
  • Understand the concerns: issues, experiences and challenges related with managing online reviews and feedbacks
  • How to enhance your online reputation using innovative business intelligence solutions and increase booking
  • Industry best practices and successful case studies

Schedule: Day 2, May 11, 1-2 PM

Speaker: Tim Unwin, executive vice president, hospitality solutions, RateGain

BrandGain integrates the existing reputation management functionalities with the quality audit parameters of a hotel such as facilities, customer service, customer experience, housekeeping etc. It tracks more than 25 user generated content sites like blogs, social media, new age sites for they are talking about hotel brand on social media, blog and travel review sites. It aggregates these parameters as scores and provides a holistic view to analyze and indentify the areas of improvement as well as the ones that their guests like.

RateGain is also showcasing some of its main products for hotels as well as OTAS, airlines and travel companies:
  • ChannelGain: online channel management solution for hotels
  • PriceGain-hotels: rate shopping solution for hotels
  • VisibilityGain: online reputation management solution for hotels
  • NetReports: comparative price intelligence for OTAs and travel companies
  • PriceGain-Air: rate shopping for airlines
  • PriceGain-Audit: rate intelligence solution for corporate travel buyers
  • rumbido: social media referral marketing solution

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