RateGain conducting a workshop on Guest Satisfaction Audit at Travel Distribution Summit, Singapore 2011

  • RateGain
  • 05.11.11
RateGain, an award-winning hospitality and travel technology company, is organizing a workshop titled “Guest Satisfaction Audit for Quality Assurance & Reputation Management” to discuss how to implement an effective guest satisfaction audit process that takes the concept of online reputation management for hoteliers to the next level of highly analytical and actionable data.

This workshop will discuss in detail some of the main components of guest satisfaction and how it can be analyzed by tracking online reputation on social networks, consumer review sites, blogs etc. It will showcase some of the best practices and successful case studies of hotel companies that are leveraging the guests’ feedback as quality audit indicators.

Agenda of the workshop
Components of Guest Satisfaction
Go beyond reputation management and incorporate quality assurance
Best practices and Success stories

Schedule: Day 2, May 19, 4-5 PM, Room No. 2

Speaker: Amit Khurana, VP, APAC & ME - Hospitality Solutions, RateGain

Hoteliers can also meet RateGain at booth no 4 where the company is also showcasing some of its main products for hotels as well as OTAS, Airlines and Travel companies.

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