Trust International and TrustYou Introduce New Review Collector to Gather and Analyze Online Hotel Reviews

  • Trust International
  • 06.16.11
Trust International (Trust) and TrustYou are launching Review Collector, one of the hotel industry’s first online guest satisfaction survey solutions that offers a complete 360-degree view on hotels’ guest reviews, combining post-stay reviews and social media analysis in a single tool.

Using Review Collector, hotels will be able to get reviews directly from their guests.  Review Collector will send a post-stay email to guests who will then be able to write a review on a webpage in the hotels’ look and feel hosted by TrustYou. Using TrustYou Analytics, a leading online reputation management solution, hoteliers will receive a full and detailed analysis of all existing reviews and social media comments about their hotel.  Ideally, hotels will be able to use information from these reviews in widgets embedded in their websites to increase their bookings.  The new service is available without charge to hoteliers who choose the Trust IBE Trust|Booker and TrustYou Analytics solution.

Mr. Richard Wiegmann, managing director, Trust International, said, “We’re excited to be the first to bring Review Collector to hoteliers and maintain our position in the forefront when it comes to using the latest technology.  Review Collector is an important tool to provide hoteliers with feedback on guest stays, giving them the advantage they need to stay ahead of the competition.” 

“TrustYou and Trust International understand how important it is for hoteliers to reach their customers in a number of online formats in addition to their own website,” said Benjamin Jost, co-founder and managing director, TrustYou. “Reviews and social media play an important role in a guest’s decision to book, and the Review Collector makes it simple for the hotelier to reap benefits and get more bookings through direct post-stay interaction with their own guests.”

TrustYou and Trust have worked together since 2008 providing surveys on guest reviews directly and online to hoteliers via the Trust IBE Trust|Booker and yourVoyager CRS.

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