Passkey Launches New RezHUB™ Technology to Automate the Delivery of Citywide Lodging Reservations to Hotels

  • Passkey (now a part of Lanyon)
  • 07.20.11
Citywide events often entail complex room blocks to be contracted at several hotels. The process of transferring citywide hotel reservations from an event's central booking engine to each participating hotel has been largely manual, time-consuming and error prone. Until now.

RezHUB, a new automation technology by Passkey, a leading provider of online group reservation software, promises to transform the way reservations are delivered from citywide event booking engines to participating hotels.

Scheduled to launch in August 2011, RezHUB will allow event organizers to automate the transfer of reservations from Passkey's GroupMAX booking engine to any hotel's central reservation system (CRS) or property management system (PMS), while providing hotels a simple way to manage their citywide event room blocks and bookings.

With RezHUB, hotels participating in citywide events will be notified via email of their room block assignments and will be able to verify these assignments, monitor bookings and track pick-up throughout the event's lifecycle via their own web or mobile hotel dashboard.

At the event's reservation access date, hotels will begin receiving automated email notifications alerting them to begin processing the reservations captured by the event's GroupMAX booking engine. Once processed, hotel confirmation numbers automatically synchronize within GroupMAX, helping event delegates experience a stress-free reservation experience as hotels will be able to more proactively confirm and communicate hotel confirmation numbers earlier in the booking process.

RezHUB's tracking tools will provide event organizers a greater sense of assurance. The built-in tracking feature automatically stamps each reservation as processed, cancelled or modified with the exact date, time and user information of that action. The ability to monitor historical changes to reservations is particularly important for organizers as they can easily monitor bookings and can be instantly alerted if any reservation issues arise.

"The ability to track and control the flow of information is absolutely critical to the success of any event, particularly major, citywide events. With hotel reservations constituting the greatest single expense in most events, it was important for us to provide our clients a robust solution that assures the integrity of hotel booking information, while adjusting to each client's specific needs and internal practices," says Greg Pesik, president and CEO of Passkey.

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