Carlson Hotels Signs New Agreement with Pegasus Solutions for Global Commission Processing Services

  • Pegasus Solutions Inc.
  • 07.20.11
Carlson Hotels has renewed its contract with Pegasus Solutions for the company’s agent-preferred global commission processing services, which Carlson currently uses to manage commission tracking and payment for more than 1,000 Carlson hotels in 77 countries worldwide.

The three-year agreement now includes the implementation of Pegasus’ Rules Engine and User Interface, which empowers Carlson to apply customized rate rules for commission transactions for its Radisson®, Country Inns & Suites By CarlsonSM, and Park Inn by Radisson brands.

The Pegasus Rules Engine was pivotal to Carlson’s contract renewal due to the ability it affords Carlson to perform calculations for commissionable transactions based on various criteria they can implement and manage. This “rule setting” allows Carlson to develop a customized hierarchy of criteria appropriate for various transactions, according to Christine Brosnahan, vice president of global distribution and reservation services for Carlson Hotels.

“Pegasus not only provides commission processing services that are sought-after by travel agents, but they also have developed and implemented a unique solution that makes our business more efficient and manageable,” said Brosnahan. “With the Rules Engine, we can perform commission calculations based on everything from rate, arrival or departure date, hotel, agency, region, or commissionable or non-commissionable rates, among others. We also benefit from the ability to manage our own rules in the system via a Web application to the User Interface.”

Pegasus has a long-standing relationship with Carlson, providing information, technology and hospitality expertise to help improve Carlson’s hotel and travel management business.

“The commercial relationship we have with Carlson Hotels is incredibly important to us, and we appreciate the value and trust they have put in us to continue it through another three years,” said Ric Leutwyler, chief operating officer of Pegasus Solutions. “They allow us to serve as an extension of their internal team, while also implementing solutions, like our Rules Engine and User Interface, which together serve as an extension of their in-house systems.”

Pegasus Global Commission Processing through Carlson Hotels offers agents booking with Carlson’s four brands to receive bi-weekly commission payments via check or direct deposit in any of 37 currencies. As the preferred commission payment provider for more than 60,000 travel agencies worldwide, Pegasus processes more than USD 500 million in commissions annually, serving more than 35,000 properties, as well as the majority of travel distributors in more than 200 countries.

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